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I need help getting into my locked cell phone. I forget the…

I need help getting...

I need help getting into my locked cell phone

Technician's Assistant: The Expert will know what to do. Please tell me everything you can so the Expert can help you best.

I forget the pin on my samsung galaxy s7. I need to get in to my phone without losing my data

Technician's Assistant: Is there anything else the Expert should be aware of?

My carrier is Verizon

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Answered in 3 hours by:
3/25/2018
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Site is not working properly. It won't process my phone payment. Can we continue via messaging?
  1. Ensure the device is powered off.
  2. Press and hold the Volume Up and Home buttons.
  3. While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
  4. From the Android Recovery screen, select Wipe data/factory reset.
    Utilize the volume buttons to cycle through the available options and the power button to select.
  5. Select Yes.
    Allow several seconds for the factory data reset to complete.
  6. Select Reboot system now.
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Customer reply replied 3 months ago
That is not what I need. I need to access the phone without losing the data.

Unfortunately, that is not possible.

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Customer reply replied 3 months ago
That is a huge bummer. Thanks for trying.

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified
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Satisfied Customers: 2,593
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