Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Kindle Paperwhite. I'm getting the intro screen…

Customer Question
I have a Kindle...

I have a Kindle Paperwhite. I'm getting the intro screen with swipe to read; when I swipe, I get a white screen. It did get wet in my purse the end of October but I have been using it OK except I have to charge it more often. It was purchased from Amazon on 2/20/2013.

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

2 days. I charged it but that didn't fix it.

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 20 minutes by:
3/24/2018
Android Device Expert: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: Android Devices
Satisfied Customers: 47,541
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Android Devices Question
Android Device Expert: Aric, Technician replied 4 months ago
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots. If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
Ask Your Own Android Devices Question
Android Device Expert: Aric, Technician replied 4 months ago

Let me know what happens once you try those steps please.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: Android Devices
Satisfied Customers: 47,541
47,541 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I have 4 kindles. I have advanced Parkinson's and chronic
I have 4 kindles. I have advanced Parkinson's and chronic Lyme, and a whole host of crap that goes under MAST Cell Activation Syndrome,e. Now my eye doc says I'm beginning to develop cataracts and pos… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I can't open my paperwhite kindle. It is charged but will
I can't open my paperwhite kindle. It is charged but will not open when I swipe. I have used it to read two books, so I know how it is supposed to work. Thanks, *****: What's the make/model of your de… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I did not receive a substantive answer about informing my
I did not receive a substantive answer about informing my Kindle Paperwhite about a changed WiFi password. I went elsewhere for help. Since that didn't work out, perhaps you can help me with these que… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My 1-year+ old Kindle has been great. But now the page swipe
My 1-year+ old Kindle has been great. But now the page swipe feature is erratic: works for awhile, then stops. Often goes to B&W page with Kindle reader under a tree, w/ white crawler indicator across… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My Kindle paperwhite screen has frozen. Turning on/off and
My Kindle paperwhite screen has frozen. Turning on/off and plug to charger does not have any affect. Can you help with this problem?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Kindle Paperwhite will not open up. When I open the cover,
My Kindle Paperwhite will not open up. When I open the cover, Kindle is written all over the screen with "Swipe to unlock Kindle" at the bottom. When I swipe, I only get a white screen. I have left it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My 5th generation kindle was working fine early last week. I
My 5th generation kindle was working fine early last week. I purchased a book from Amazon last Thursday or Friday and when I opened my kindle Saturday evening to read, this message was on the screen: … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
The screen of my Kindle is locked up, I swipe to unlock,
The screen of my Kindle white is locked up, I swipe to unlock, then I have a box that says: Power: choices Cancel, Restart, screenoff, but none of those choices work… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle suddenly went blank a few days ago. I cannot get
My kindle suddenly went blank a few days ago. I cannot get any of the material on the kindle itself. That happened to be the same day that my Visa card had a holdd put on it because of possIble FRAUD.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I think I ruined my Paperwhite when I used the little
I think I ruined my Paperwhite when I used the little connector I have for plugging my cell phone USB cable into a wall outlet to try to charge the Kindle. Now it doesn't work. If this is right, I wou… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Kindle operates slowly now. Turning to a new page with the
My Kindle operates slowly now. Turning to a new page with the swipe motion often incurs a delay of 1.5 seconds or longer. It used to be instantaneous. When I come to the end of a chapter in a Kindle B… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a two-year=-old Paperwhite. It has ceased working.
I have a two-year=-old Paperwhite. It has ceased working. The screen lights but when I swipe the bottom of the screen, nothing happens. It is charged but not operating. Please help.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
cannot read first 5-6 lines. Lines smeared and/or words too
cannot read first 5-6 lines. Lines smeared and/or words too light to read. Kindle paperwhite… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
I have a amazon kindle. the other day I went to wipe the screen
I have a amazon kindle. the other day I went to wipe the screen clean while it was on. now I only see the bottom have of the words.… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a Kindle Paperwhite Mod.# ***** Seemingly for no apparent
I have a Kindle Paperwhite Mod.# ***** Seemingly for no apparent reason my screen display is distorted on the lower half When I turn it off, the distorted portion of the screen is still displayed. I t… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
My Kindle Fire HD setting have changed. I can no longer read
My Kindle Fire HD setting have changed. I can no longer read a book in the vertical position all apps are show in the horizontal screen except Gin Rummy. How can I get the screen to rotate again?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Kindle Fire 7" (not HD) that I bought for a friend
I have a Kindle Fire 7" (not HD) that I bought for a friend but now it has an artifact on the display that is a black arc from the mid-left to top right of the screen. gets better after a full charge … read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
I ws given my Kindle as a gift last October. It was dropped
I ws given my Kindle as a gift last October. It was dropped yesterday and the screen appears damaged as there is a white square across both the text when switched on and also the screen when off. What… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x