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I have 4 kindles. I have advanced Parkinson's and chronic
I have 4 kindles. I have advanced Parkinson's and chronic Lyme, and a whole host of crap that goes under MAST Cell Activation Syndrome,e. Now my eye doc says I'm beginning to develop cataracts and pos… read more
Josh
Josh
It Support Specialist
Associate Degree
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I can't open my paperwhite kindle. It is charged but will
I can't open my paperwhite kindle. It is charged but will not open when I swipe. I have used it to read two books, so I know how it is supposed to work. Thanks, *****: What's the make/model of your de… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
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I did not receive a substantive answer about informing my
I did not receive a substantive answer about informing my Kindle Paperwhite about a changed WiFi password. I went elsewhere for help. Since that didn't work out, perhaps you can help me with these que… read more
Josh
Josh
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My 1-year+ old Kindle has been great. But now the page swipe
My 1-year+ old Kindle has been great. But now the page swipe feature is erratic: works for awhile, then stops. Often goes to B&W page with Kindle reader under a tree, w/ white crawler indicator across… read more
Jason Jones
Jason Jones
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My Kindle paperwhite screen has frozen. Turning on/off and
My Kindle paperwhite screen has frozen. Turning on/off and plug to charger does not have any affect. Can you help with this problem?… read more
Ashik
Ashik
Master's Degree
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My Kindle Paperwhite will not open up. When I open the cover,
My Kindle Paperwhite will not open up. When I open the cover, Kindle is written all over the screen with "Swipe to unlock Kindle" at the bottom. When I swipe, I only get a white screen. I have left it… read more
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Ashik
Master's Degree
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My 5th generation kindle was working fine early last week. I
My 5th generation kindle was working fine early last week. I purchased a book from Amazon last Thursday or Friday and when I opened my kindle Saturday evening to read, this message was on the screen: … read more
Josh
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The screen of my Kindle is locked up, I swipe to unlock,
The screen of my Kindle white is locked up, I swipe to unlock, then I have a box that says: Power: choices Cancel, Restart, screenoff, but none of those choices work… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My kindle suddenly went blank a few days ago. I cannot get
My kindle suddenly went blank a few days ago. I cannot get any of the material on the kindle itself. That happened to be the same day that my Visa card had a holdd put on it because of possIble FRAUD.… read more
Ashik
Ashik
Master's Degree
1,067 satisfied customers
I think I ruined my Paperwhite when I used the little
I think I ruined my Paperwhite when I used the little connector I have for plugging my cell phone USB cable into a wall outlet to try to charge the Kindle. Now it doesn't work. If this is right, I wou… read more
Ashik
Ashik
Master's Degree
1,067 satisfied customers
My Kindle operates slowly now. Turning to a new page with the
My Kindle operates slowly now. Turning to a new page with the swipe motion often incurs a delay of 1.5 seconds or longer. It used to be instantaneous. When I come to the end of a chapter in a Kindle B… read more
Ashik
Ashik
Master's Degree
1,067 satisfied customers
I have a two-year=-old Paperwhite. It has ceased working.
I have a two-year=-old Paperwhite. It has ceased working. The screen lights but when I swipe the bottom of the screen, nothing happens. It is charged but not operating. Please help.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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cannot read first 5-6 lines. Lines smeared and/or words too
cannot read first 5-6 lines. Lines smeared and/or words too light to read. Kindle paperwhite… read more
Kriptokrit
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I have a amazon kindle. the other day I went to wipe the screen
I have a amazon kindle. the other day I went to wipe the screen clean while it was on. now I only see the bottom have of the words.… read more
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I have a Kindle Paperwhite Mod.# ***** Seemingly for no apparent
I have a Kindle Paperwhite Mod.# ***** Seemingly for no apparent reason my screen display is distorted on the lower half When I turn it off, the distorted portion of the screen is still displayed. I t… read more
Kriptokrit
Kriptokrit
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My Kindle Fire HD setting have changed. I can no longer read
My Kindle Fire HD setting have changed. I can no longer read a book in the vertical position all apps are show in the horizontal screen except Gin Rummy. How can I get the screen to rotate again?… read more
Ashik
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I have a Kindle Fire 7" (not HD) that I bought for a friend
I have a Kindle Fire 7" (not HD) that I bought for a friend but now it has an artifact on the display that is a black arc from the mid-left to top right of the screen. gets better after a full charge … read more
Kriptokrit
Kriptokrit
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I ws given my Kindle as a gift last October. It was dropped
I ws given my Kindle as a gift last October. It was dropped yesterday and the screen appears damaged as there is a white square across both the text when switched on and also the screen when off. What… read more
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Thomas
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Answers by Eric

Answers by Eric

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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