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I have the Samsung Health app on my phone and it is not

I have the Samsung...

I have the Samsung Health app on my phone and it is not recording my steps and time accurately. I just took a walk that it recorded 6970 steps and 58 min 58 sec for and my total time for the day is 6629 steps and 66 mins (I had about 6 min, 600 steps before the walk)

Technician's Assistant: Which Samsung product do you have?

Galaxy 7

Technician's Assistant: What have you tried so far with your Samsung software?

Nothing

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Answered in 2 hours by:
3/24/2018
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Please restart your phone

Do you have the issue after the restart?

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Customer reply replied 4 months ago
Phone call

Please restart your phone

Do you have the issue after the restart?

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Customer reply replied 4 months ago
It didn't correct the past issue. How would I know if it will work now

I am not sure what you mean -- After the restart, try again.

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Customer reply replied 4 months ago
The health app did not accurately record my total steps and time walking for today. I took a walk that had more steps and more minutes the elapsed then the total That Was Then recorded on the app.

Did you restart the phone and try again?

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Customer reply replied 4 months ago
I restarted the phone. Do you mean take another one hour 3 Mile Walk and see if it recordes accurately?

No, walk for a couple of minutes to see if it records those steps.

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Customer reply replied 4 months ago
It is working now, but that wasn't the issue. Should I restart my phone before each walk?

No, it should have only needed that one restart. Sometimes it will have a glitch but you don't need to restart each time. It should be good now

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 4 months ago
The same thing happened several weeks ago. Maybe they need to look at this app.

It could be an issue with their app but unfortunately, you would need to wait for an update. I will send a note to the developers.

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Customer reply replied 4 months ago
Thanks

You're welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified
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