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I bought a new tablet. I used my account to log in, but it…

Customer Question
I bought a new...

I bought a new tablet. I used my account to log in, but it won't accept it. I've changed it so many times I can't remember all of them. I keep getting an error message. What's happening?

Technician's Assistant: When did you last change the password ***** passcode to your device?

2 minutes ago

Technician's Assistant: Is there a Gmail address linked to your device?

Yes but not being recognized. That's why it keep asking me to set a new one

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I would like to keep my old one.

Submitted: 4 months ago.Category: Android Devices
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Answered in 2 hours by:
3/24/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,832
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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