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Purchased fire 8 4.5 months ago. Now it is not working. All…

Purchased fire 8 4.5...

Purchased fire 8 4.5 months ago. Now it is not working. All I get is a picture of a battery with an orange bar.

Technician's Assistant: How old is your Fire?

As I said, 4.5 months.

Technician's Assistant: What have you tried so far with your Fire?

Cannot get it on......all I get is a black picture with a centered drawing of a battery with an orange bar.

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Answered in 2 hours by:
3/24/2018
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
the problem persists.
Customer reply replied 3 months ago
I do not want to spend $20 when I can get a new one for less than $50. Please let me know what I can do through this method.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

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Customer reply replied 3 months ago
I will do just that and let you know the results. Thanks!

You're welcome!

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Customer reply replied 3 months ago
It is working as it is now charging up. Thanks for your assistance. Have a great day and weekend.

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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