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When I try to call on my phone it shut down. My phone is a…

Customer Question
When I try to call...
When I try to call on my phone it shut down. My phone is a Samsung galaxy 7
Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
can i use a other person phone to call you
Customer reply replied 3 months ago
Hello are you there
Answered in 8 hours by:
3/23/2018
Android Device Expert: Richard, Android Specialist replied 3 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,165
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please hold the power button down until you see a menu and choose power off.

Then power it on and tell me how it then functions please

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Android Device Expert: Richard, Android Specialist replied 3 months ago

Thank you

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Customer reply replied 3 months ago
Well it shut down properly and turns on to the screen. But it still do the same thing, when some one call me my phone shutdowns or sometimes it randomly shutdown.
Android Device Expert: Richard, Android Specialist replied 3 months ago

When it shuts down, does it turn instantly off?

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