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I have been directed to tie my cell phone to my computer so…

Customer Question
I have been directed...

I have been directed to tie my cell phone to my computer so I have been instructed to change my Google password.

Technician's Assistant: When were you last able to use your phone?

I am using it right now

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I am in the proscess of switching from Verizon to AT & T and have a new SIM card but I haven’t gone to have it installed

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I think that is sufficient.

Submitted: 3 months ago.Category: Android Devices
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Answered in 4 hours by:
3/23/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,587
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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