Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just added minutes to my phone. I bought the plan for a…

Customer Question
I just added minutes...

I just added minutes to my phone. I bought the plan for a year and it came to $134.00 yet my phone isn't able to work can you check to see if the credit card went through and see why phone isn't working

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

ZTE

Technician's Assistant: How long has this been going on with your ZTE phone? What have you tried so far?

It says i need more money for the phone so I added the plan. Where do i find the model nu mber at

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

That is it

Submitted: 3 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 3 months ago
are you still there. it is over the 8 minutes it said you would appear
Customer reply replied 3 months ago
model Z837VL android version 6.0.1 have you been getting my messages. no one is answering back to me
Answered in 1 hour by:
3/22/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Android Devices Question
Customer reply replied 3 months ago
please cancel my application to your company. Thank you. 3/21/18
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I have an android phone...6.0.1...and it has plenty of
I have an android phone...6.0.1...and it has plenty of minutes...it can call and be answered here in Augusta, Maine...but it won't work 25 miles north...there are service towers 25 miles north... … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a ZTE phone that I got through Tracfone. There is
Hi, I have a ZTE phone that I got through Tracfone. There is something going on, it says it is uploading something. I want it to stop, but there is no apparent way to do that. It's been going for at l… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Don't own LG Nexus, never have, lost phone umx Andriod,
Don't own LG Nexus, never have, lost phone umx Andriod, replaced same phone now showing that the phone I don't own is trying to enter with different browser … read more
Harry
Harry
IT
2,613 satisfied customers
Phone says sim card is PUK locked how do i unlock it. Its a
Phone says sim card is PUK locked how do i unlock it … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
When trying to activate phone--what does/ I have disabled a
when trying to activate phone--what does/ I have disabled a required permission, Mean? … read more
Harry
Harry
IT
2,613 satisfied customers
What kind of prepaid phone card do I get for my phone. ZTE N
What kind of prepaid phone card do I get for my phone … read more
Harry
Harry
IT
2,613 satisfied customers
I am the designated user and all working on my phone, but I
I am the designated user and all working on my phone, but I would like to add another user's phone so they can also view images on their phone. How can I do this? I am not going to be able to receive … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have run out of memory. 99% being used. Can I add more
I have run out of memory. 99% being used. Can I add more memory ?re? … read more
Harry
Harry
IT
2,613 satisfied customers
I have a ZTE z963vl I purchased at Walmart with a straight
I have a ZTE z963vl I purchased at Walmart with a straight talk plan. I have gave since moved the phone to a Verizon plan yet I am not able to negotiate a app for tethering. Really the reason I went t… read more
Harry
Harry
IT
2,613 satisfied customers
Unwanted ads are appearing on my opening screen (Android v
Unwanted ads are appearing on my opening screen (Android v 6.0.1). Some of the pics are sexually suggestive (not porn, just suggestive). How can I eliminate them? My young kids use my phone a lot, and… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I changed phone and my service provider put the info about
I changed phone and my service provider put the info about the new phone onto mty account and I can't get the new phone working so now I have no phone at all. … read more
Louie
Louie
Senior Technician
Associate Degree
1,438 satisfied customers
I recently bought a Samsung Galaxy J3V smartphone, had my
I recently bought a Samsung Galaxy J3V smartphone, had my data transferred from my old Samsung Galaxy S4. It all went smoothly, but when it came to viewing my e-mail addresses in Windows Live Mail 201… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I'd like to set up my new tablet (NVIDIA Shield K1) from my
I'd like to set up my new tablet (NVIDIA Shield K1) from my older phone (Galaxy Note 4) with the "Set up Nearby device". However, it says "something went wrong" after checking the authentication code.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a OnePlus One phone. It updated yesterday to
I have a OnePlus One phone. It updated yesterday to Cyanogenmod 13.0, (Android 6.0.1), aka Marshmallow. Now, it will not connect to my work wifi. It does connect to my home wifi, and other devices I h… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a ZTE Z667G model. I have pics on my external SD card
I have a ZTE Z667G model. I have pics on my external SD card that are on my phone as well. My problem is that my gallery sometimes appears to have been erased.. How do I get the phone to stop seemingl… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Hi Peter, I just bought a straight talk ZTE quartz and I'm trying
Hi Peter, I just bought a straight talk ZTE quartz and I'm trying to decide whether to get an external microsdxc card for it. I had an 8 gb sd card on my last phone - a ZTE majesty - but not much woul… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an Android Phone the following is its specs: Verizon/Casio Commando
I have an Android Phone the following is it's specs: Verizon/Casio Commando 4G LTE World Phone Model: C811 Android Version: 4.1.2 Baseband Version: M8960A-1.5.38_C811M040 Kernel Version: 3.4.0 Build N… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a ZTE android tablet/phone (7"); I bought a logitech
I have a ZTE android tablet/phone (7"); I bought a logitech bluetooth external keyboard, and while they accepted pairing, it won't connect. The message I get is "paired, but not connected". Is ther an… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x