Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a new Verizon cell phone which was set up to let me…

Customer Question
I have a new...

I have a new Verizon cell phone which was set up to let me open my e-,ail with just a touch. However, I cannot now get into my e-mail on my computer by using my password, and the telephone won't open my e-mail now either. a back-up number, butno longer can reach that, and I can answer only one of the 2 identification questions (never wrote the answers down). I need to be able to access my computer directly (with my password) - thie attempt to use the phone has created a disaster for me. Also, I'm 82, and trying to unravel all this has me crazed - I think I need a technician with a lo9t of patience to talk me through this.(###) ###-####

Technician's Assistant: Are you logged into your email account on any other devices?

No - only my computer and the telephone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I can't get Yahoo e-mail on my computer using my password, and now I can't get it on my telephone either.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes - a friend installed the app that lets you just push a button to get e-mail on your telephone, but doing that seemed to block my being able to use my password ***** get e-mail on my computer. I don't want that - I don't want to have to depend on my phone to openmy computer e-mail

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 11 hours by:
3/21/2018
Android Device Expert: Joel Kalman, Electrical Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Android Devices Question
Android Device Expert: Joel Kalman, Electrical Engineer replied 4 months ago

I have solved this problem before. If I can get into your email, I can deselect the single button login on your smartphone so that you can discover what changes were made to your password, which will allow you to log in to your email with your password ***** your computer. What is your email address?

What are the make and model of your smartphone? Who is your wireless carrier?

Ask Your Own Android Devices Question
Android Device Expert: Joel Kalman, Electrical Engineer replied 4 months ago

Is your computer a pc or a mac? What is your computer operating system?

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I have a Kindle that I can't open. I also have a Kindle Fire
I have a Kindle that I can't open. I also have a Kindle Fire that is giving me trouble opening books. On my oldest Kindle, I can't even put in my password ***** I can't get the screen. Joyce … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Just downloaded the new version of yahoo mail. Now I cannot
Just downloaded the new version of yahoo mail. Now I cannot receive my e-mails on my Kindle fire. My app no longer recognizes my password! … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need help with both gmail and yahoo mail. I think I talked
I need help with both gmail and yahoo mail. I think I talked with you guys yesterday Dave Erb… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I deleted all e-mails permanently on my computer which was
I deleted all e-mails permanently on my computer which was yahoo, but I did not know that it would take off all the e-mails on my kindle fire. I need these important e-mails on kindle put back on my k… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Having trouble with google sign in on my phone. my email is
Having trouble with google sign in on my phone. my email is *****@******.***. Already sent an E-mail but computer shut down while filling out info. This is my daughters computer. I successfully change… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
How do i get my samsung galaxy to connect to the server. I
How do i get my samsung galaxy to connect to the server. I had yahoo mail yesterday everything worked fine - i changed my password ***** and it won't work - please explain - no long in page comes on -… read more
fbox
fbox
Engineer
Bachelor's Degree
84 satisfied customers
I have a Samsung S4 and I am using the Yahoo mail app because
I have a Samsung S4 and I am using the Yahoo mail app because I am Rogers here in Canada and they use Yahoo and it was advised by Just Answer in order to get spam filtering to use Yahoo instead of the… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
I was alerted that someone tried to get into my account originating
I was alerted that someone tried to get into my account originating in India, I changed my password, three times, I can't access my email on my kindle now, it says authentication failed, when I try to… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
email error message: 503-80383: Pin expired what does this
email error message: 503-80383: Pin expired what does this mean? I have yahoo/verizon.net e-mail server. I know my e-mail works as I can log on it on the computer, but not on my phone.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
For some reason I cant get my gmail account to sync with my
For some reason I can't get my gmail account to sync with my new Samsung Galaxy S2 Android Smart Phone. I can log into it from any computer or phone (including mine if I use the Web and not trying to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a yahoo e mail address, I have an android phone, I have
I have a yahoo e mail address, I have an android phone, I have just changed my sim card and i cannot remember py password XXXXX google mail. so is registering on google mail on my phone the through ro… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
I can not get to my yahoo account from my cell phone. I can
I can not get to my yahoo account from my cell phone. I can get to my account from my computer. I have a Droid Bionic… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
My e-mail password XXXXX to changed with the provider. How do
My e-mail password XXXXX to changed with the provider. How do I change it on my Kindle Fire so I can get my e-mail on it? Thanks… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
How can I totally delete an old yahoo email account. I need
How can I totally delete an old yahoo email account. I need to add a new e-mail yahoo account. My phone will not let me make any changes to the old account. I keep getting a incorrect ID and or Passwo… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
I am confused. My hubby bot a kindle fire. He has his own
I am confused. My hubby bot a kindle fire. He has his own id and password, however, it does not corrdinate with my apple computer. He is not puter savvy therefore, he has the kindle. I thought I could… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
My Droid2 Global suddenly will not connect to my Yahoo e-mail.
My Droid2 Global suddenly will not connect to my Yahoo e-mail. I have tried re-entering the password, nope. I have tried shutting down and removing the battery, nope. I cannot remove the account. When… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
I copied all 219 pages. Many refers to Sprint. Server-vergin.
I copied all 219 pages. Many refers to Sprint. Server-vergin. Still need instructions on how to E mail on smart phone.… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Hi I have a new 3s iphone. I had one before but it was either
Hi I have a new 3s iphone. I had one before but it was either lost or stolen last weekend. Since getting my new one I have not been able to access my mail. I have tried deleting the account and adding… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x