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It is not my computer. It is my phone. I got a google alert…

Customer Question
It is not my...

It is not my computer. It is my phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I got a google alert about my security. This was on my cell phone. I went to google and they offered this "knock code" which I set. Now I cannot get into my phone and Verizon says they cannot help me.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No. I just want the knock code off and want to use my phone!!!!!

Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
How much longer? I have been waiting quite awhile.
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/20/2018
Android Device Expert: Josh, Technician replied 3 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,928
Experience: Android technician
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
please
Customer reply replied 3 months ago
No. I just want some answers
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