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I have been trying for month to remove the sprint logo and…

Customer Question
I have been trying...

I have been trying for month to remove the sprint logo and replace it with my country network logo which is digicel Bermuda from my samsung galaxy s7 edge cell phone can you do this for me

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

What is the OS system

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?

Since November 23rd 2017 i have wiped the phone several times but when i turn on the phone the first thing i see is sprint

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes the fingerprint sensor never worked and also the wifi keeps turning off

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 hours by:
3/20/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,626
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Answers by Eric
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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