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My phone is the problem. Last nite it reset itself. I had
my phone is the problem. Last nite it reset itself. I had put my phone in my jeans pocket & when I took it out, it said the phone had reset. I don't have a lot of money to get a new phone, just want m… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I am trying to activate a new motog5s phone but google app
I am trying to activate a new motog5s phone but google app on old phone is not working … read more
Harry
Harry
IT
2,912 satisfied customers
I set up two levels of security which was not a good idea
I set up two levels of security which was not a good idea for me. I had a password ***** with fingerprint. I used the fingerprint mostly, but rebooted phone because of problem opening apps. After whic… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
It's not my tv, it's my S 2 Samsung tablet. It is new. I
yes, it is new. I can't remember my password, so I can't even use it anymore. It's locked me out. It doesn't have it's own phone number, I get online on it through my Wi-Fi at home. … read more
Benimur
Benimur
Senior Technician
Associate Degree
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I have just done a system upgrade and now am locked out. Not
I have just done a system upgrade and now am locked out. Not recognozing my patter, can't use finger print … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have a Samsung s7 edge phone that I am locked out of
I have a Samsung s7 edge phone that I am locked out of because I forgot my screen password ***** only have 2 attemps left before it wips my phone … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My phone is locked by another user. 972 955 7550 I am with
my phone is locked by another user. (###) ###-#### ***** am with Verizon. I called Verizon and Samsung. They sent me to you. My 12 year old nephew has apparently hijacked my phone. It says the owner i… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I just purchased a Samsung Note 5 phone on Monday, May 23rd.
I just purchased a Samsung Note 5 phone on Monday, May 23rd. Now the finger print recognition is not working, nor do I remember the backup password. I have tried using my Google account and password, … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have a Galaxy S7 that was reset as a result of exceeding
I have a Galaxy S7 that was reset as a result of exceeding password ***** I am now trying to register the phone with my gmail (again) but I get error message that states "The device was reset. To cont… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I'm unable to unlock my Samsung Galaxy 5 cell phone. Last
I'm unable to unlock my Samsung Galaxy 5 cell phone. Last week the phone stopped recognizing my thumb print and didn't accept my back-up password. I've reset the password, but now I can't access the o… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I am trying to login on my home Wi-Fi and my password is not
I am trying to login on my home Wi-Fi and my password ***** ***** being accepted. Earlier this week I updated my Amazon password ***** it was accepted. Why can't I use the same password ***** my Kindl… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
74 satisfied customers
I was locked out of my Note 5 yesterday. Sprint had me reset
I was locked out of my Note 5 yesterday. Sprint had me reset the phone. The phone would still not unlock so Sprint had me try to log on with my Google account. I've have to change the password ***** c… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
, i have a Max West Tablet TAB -9160K...5 months old. I
, i have a Max West Tablet TAB -9160K...5 months old. I can not enable wifi. It was working fine and my grandchildren got a hold of it and used it . I dont know what happened but now I can not connect… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
I cannot connect to Wi-Fi. Ive recharged, reset and tried
I cannot connect to Wi-Fi. I've recharged, reset and tried everything suggested. I still cannot connect. My home Wi-Fi works for other devices. Going to another location doesn't work either. Please he… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
i am trying to use my phone. it is a samsung Galaxy nexus by
i am trying to use my phone. it is a samsung Galaxy nexus by sprint. forgot the password? how do i recover the password?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
My Samsung Galaxy Nexus phone from Sprint is locked (too many
My Samsung Galaxy Nexus phone from Sprint is locked (too many pattern attempts) and I'm in Ireland where I have no mobile network available and wi-fi wasn't turned on, so it won't accept my Google acc… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
HI I THINK I HAVE LOCKED MY GALAXY S3 PHONE WHEN TRYING TO
HI I THINK I HAVE LOCKED MY GALAXY S3 PHONE WHEN TRYING TO PUT PASSWORD XXXXX HAD IT 3 DAYS AND STILL GETTING USED TO IT-NOT REALLY! ONLINE HELP SAYS IT NEEDS TO GO TO A SAMSUNG SERVICE CENTRE BUT ALL… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
Ive had my Samsung phone for sometime now. Galaxy GT-I9000,
I've had my Samsung phone for sometime now. Galaxy GT-I9000, 2.1-update 1, Baseband version I9000SRJH1, Kernel version 2.6.29 [email protected] #2 Build number ECLAIR.SRJH1. I never had any problems using … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

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Kriptokrit

Kriptokrit

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Over 6 years of experience in Electronics support service.

fbox

fbox

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Rod

Rod

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Bernie

Bernie

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6+ years exp, Electronic Systems Professional Alliance

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WebGuy101

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Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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