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Its a tel us locked Alcatel like. It won't take my freedom…

Customer Question
Its a tel us...

Its a tel us locked Alcatel like. It won't take my freedom Sim.. Would be be able to please help with that

Technician's Assistant: What device or product does this involve?

Mobile phone..

JA: What's the brand/model and Operating System (OS) of your smartphone?

Android 6.0 imei-*************

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Changing the APN. Checking options in hidden engines cose modes..etc

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just hoping to unlock my phone ..lol

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/19/2018
Android Device Expert: ITPeter, Engineer replied 4 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,385
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 4 months ago

Telus can unlock the phone for you - here are the details on how to get it unlocked:

https://www.telus.com/en/bc/support/article/unlock-mobile-device

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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