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I need to ask for some for my mobile phone. Samsung note 5.

Customer Question
I need to ask...

I need to ask for some for my mobile phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung note 5

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

Well its been a couple of days. i changed the pin to unlock my screen 2 days ago but i cant get it to unlock .. ive tried everything. i cant set it to factory because i cant save or back up the items on it...

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I was just hoping to bypass things and not lose my stuff

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
i was just wondering if you had a answer yet
Answered in 7 hours by:
3/19/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,641
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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