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How do I get rid of the flashing dots around the edge of my…

Customer Question
How do I get...

How do I get rid of the flashing dots around the edge of my samsung7 when it rings. is tooo hard to answer

Technician's Assistant: What device or product does this involve?

Phone Samsung 7

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Standard Samsung 7

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

For 2 weeks. Haven't tried anything, I don't know how it happened

Submitted: 4 months ago.Category: Android Devices
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Answered in 5 hours by:
3/17/2018
Android Device Expert: ITPeter, Engineer replied 4 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,353
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 4 months ago

1. Go to Settings, tap Accessibility > Hearing.
2. Turn off the Flash notification switch.

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Customer reply replied 4 months ago
Sorry to tell you the flash notification switch was not on - so not fixed.
Android Device Expert: ITPeter, Engineer replied 4 months ago

Can you describe the dots you are seeing?

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Android Device Expert: ITPeter, Engineer replied 4 months ago

Does it only happen when the phone is upside-down?

Does it only happen for some contacts, or all contacts?

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Customer reply replied 4 months ago
Phone rings flashing dots appear around edge of phone. Red hang up & green answer button press green then screen gives you the green answer button with arrows to press towards the right. By the time It answers after pressing at least 5 to 6 times it hangs up and I have to ring my contact.
It happens to all phone calls and contacts
Android Device Expert: ITPeter, Engineer replied 4 months ago

Do you press and slide the green answer button?

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Customer reply replied 4 months ago
I press & glide the green answer button, but it doesn't connect to answer until the phone rings out and I have to call the caller.
Android Device Expert: ITPeter, Engineer replied 4 months ago

Ok, the flashing dots are not a normal Samsung feature.

Do you have another app installed which is causing the flashing dots to appear?

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