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This is not my computer... I am having trouble accessing my…

Customer Question
This is not my...

This is not my computer... I am having trouble accessing my google acct from the new phone I just purchased

Technician's Assistant: When were you last able to use your phone?

I just purchased the phone today... my google acct hasn't been accessed in ablut 14 months

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

My phone is brand new.. but i am not able to sign into google acct with my gmail address and my password.. it keeps asking to confirm old telephone number associated with acct but i do not remember my old phone number

Submitted: 5 months ago.Category: Android Devices
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Answered in 5 hours by:
3/17/2018
Android Device Expert: Joel Kalman, Electrical Engineer replied 5 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,056
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 5 months ago

If you have not yet registered your new smartphone with the gmail address which you are having problems accessing, you can create a new gmail account with which to register your new smartphone. If you haven't accessed your gmail account in over a year, you can just abandon it and move to a new account.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 5 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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