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I typed in my code and it doesnt work now. A samsung note. I…

Customer Question
I typed in my...

I typed in my code and it doesnt work now

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

A samsung note

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just got a call from another subscriber so I typed in the code on my print out and got the general page instead

Technician's Assistant: What's the brand and model of your printer?

I printed it out on a library printer so im not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No i dont need to print out it again I was just trying to log back on to my account

Submitted: 3 months ago.Category: Android Devices
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Answered in 4 hours by:
3/16/2018
Android Device Expert: ITPeter, Engineer replied 3 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,156
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 3 months ago
My laptop is a computer doesn't use system 10 but I loved on to the web site with it and don't understand why my code doesn't work now
Android Device Expert: ITPeter, Engineer replied 3 months ago

What website?

What code?

What error message are you getting?

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Customer reply replied 3 months ago
The web site is Ancestry DNA Ethnicity
The code is the one that connects me to my account
And no error message it just connects me to the home page of Ancestry.com
Android Device Expert: ITPeter, Engineer replied 3 months ago

To reset the code, enter your email address here:

https://www.ancestry.com/account/signin/passwordHelp?returnUrl=https%3A%2F%2Fwww.ancestry.com%2Fdna%2Fethnicity%2F&secRedir=1

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Customer reply replied 3 months ago
The customer service represented the service to be refundable after use is that true?
Android Device Expert: ITPeter, Engineer replied 3 months ago

If you are not satisfied you can request a refund.

Are you satisfied today, or is there anything else I can do for you?

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Android Device Expert: ITPeter, Engineer replied 3 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Customer reply replied 3 months ago
I typed the code you gave me and recieved nothing
Android Device Expert: ITPeter, Engineer replied 3 months ago

I did not give you a code.

Did you go to the following web page to reset your code?

https://www.ancestry.com/account/signin/passwordHelp?returnUrl=https%3A%2F%2Fwww.ancestry.com%2Fdna%2Fethnicity%2F&secRedir=1

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Customer reply replied 3 months ago
I went there and have had no respo ce as of yet
Android Device Expert: ITPeter, Engineer replied 3 months ago

Have you checked your junk or spam email folders?

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Customer reply replied 3 months ago
no reply
Android Device Expert: ITPeter, Engineer replied 3 months ago

Who is your email provider?

How do you normally access your emails?

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Customer reply replied 3 months ago
I have a gmail account and receive emails daily
Android Device Expert: ITPeter, Engineer replied 3 months ago

How do you normally access your emails? e.g. on a desktop computer or on a smartphone

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Customer reply replied 3 months ago
Lap top and smart phone and sometimes I use a desktop in the computer room downstairs
Android Device Expert: ITPeter, Engineer replied 3 months ago

Can you confirm the full website address of the Ancestry DNA Ethnicity website that you use?

On the laptop or desktop, can you go to www.gmail.com and log in there, then search for ancestry?

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Customer reply replied 2 months ago
That's the one I used and got nothing so I feel a refund is in order
Android Device Expert: ITPeter, Engineer replied 2 months ago

I need the full website address beginning with www. please so that I can assist you further with this.

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Customer reply replied 2 months ago
I'm done with this, my time and the $5 I waisted and all with no result even when I was promised a refund are not worth continuation. Any further communication from you will not be answered.
Android Device Expert: ITPeter, Engineer replied 2 months ago

ok

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