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Trying to unlock my Js3. I have followed at&t directions but…

Customer Question
Trying to unlock my...

Trying to unlock my Js3. I have followed at&t directions but the phone does nothing

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung js3 android

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I just started the process. I have nothing fancy on my phone, not rooted

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I am fairly good at following directions. I had double checked all the numbers for errors.IMEI, SN, AT&T code etc. do I need to reset my phone to factory settings before I can unlock the phone?

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
J3(6)
Answered in 6 hours by:
3/16/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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