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I just got this phone almost a month ago for my daughter and…

Customer Question
I just got this...

I just got this phone almost a month ago for my daughter and one of her friends factory reset it and now I'm locked out i tried both my emails that I know I tried to bypass it and it said phone is locked check with IT Apartment what do I do I have a product care plan

Technician's Assistant: When did you last change the password ***** passcode to your device?

I didn't it's my little girls phone she said she didn't change it either

Technician's Assistant: Is there a Gmail address linked to your device?

I made her one but when I put it in it said I couldn't find your account

Submitted: 5 months ago.Category: Android Devices
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Answered in 5 hours by:
3/15/2018
Android Device Expert: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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