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It's my android phone...I am trying to update my antivirus…

Customer Question
It's my android phone...I...

It's my android phone...I am trying to update my antivirus and Google does not recognize me...I am concerned I have been compromised

Technician's Assistant: What's the brand and model of your Android phone?

Samsung galaxy S8+

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just now...like I said, I want to update my antivirus and I'm not able tp do it

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes...why doesn't Google recognize my name or phone number

Submitted: 5 months ago.Category: Android Devices
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Answered in 2 hours by:
3/14/2018
Android Device Expert: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,829
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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