Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This question concerns the ASUS tablet. I bought one last…

Customer Question
This question concerns the...

This question concerns the ASUS tablet. I bought one last year for my sister. I need to reset the tablet for her and set up the tablet. How can I do this.

Technician's Assistant: What's the model of your Asus tablet?

ZenPad Z10

Technician's Assistant: What have you tried so far with your ZenPad?

I tried shutting down the tablet. I think I need to reboot the tablet and start over.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

The tablet and service are on my Verizon plan, but I gave the tablet to her to use. I can not log into the device, because she has forgotten her password.

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 7 hours by:
3/14/2018
Android Device Expert: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please once shut down your tablet and turn it back on.
Let me know when this is done.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I bought my sister in law this phone Unlocked Samsung S4
I bought my sister in law this phone Unlocked Samsung S4 GT-i9505 (CarbonBLK. Does Verizon support this phone? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Asus tablet stuck on parental controls but we never setup
Asus tablet stuck on parental controls but we never setup parental controls on it, so we have no password ***** security questions setup to gain access or get rid off it. How do I get in ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My daughter has a K-92 tablet and we have lost everything.
My daughter has a K-92 tablet and we have lost everything. Her e-mail is;***@******.*** Her password ***** been changed and she cannot remember it. She does not use WiFi. What is a said number? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Asus tablet start but stcu. Checking. ASUS ZenPad™ Z10 32GB
asus tablet start but stcu JA: What's the model of your Asus tablet? Customer: checking JA: What have you tried so far with your Asus tablet? Customer: ASUS ZenPad™ Z10 32GB JA: Anything else you want… read more
Harry
Harry
3 satisfied customers
Put in correct password. What is the problem. A tablet not
Put in correct password. What is the problem JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: A tablet not sure of kind JA: What's the model of your device? Ho… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an Asus zenpad z10 and the screen was broken. I
I have an Asus zenpad z10 and the screen was broken. I bought a replacement screen but can't figure out how to remove the old one. … read more
Harry
Harry
3 satisfied customers
My grand daughter set up the voyager tablet that I I I have
My grand daughter set up the voyager tablet that I I I have to her last year. Now she can't remember her id or password. I have tried countless resets but always end up at a screen that says that this… read more
Harry
Harry
3 satisfied customers
I was given a Verizon tablet by my daughter - I have optimum
I was given a Verizon tablet by my daughter - I have optimum service and it doesn't seem to be charging up? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My asus tablet with verizon services is lost; How do I
My asus tablet with verizon services is lost; How do I locate the Tablet … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My asus tablet doesn't work right. a blog comes up sometimes
my asus tablet doesn't work right. a blog comes up sometimes that says "my device is off line" tablet says wifi is on. when I tap on apps nothing happens for most of them. Also Netflix doesn't work ri… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
It won't register bought it from friend she doent remember
It won't register bought it from friend she doent remember what she did its mine I NEED TO REGISTER ....GIT A BIG PROMBLEM IVE BEEN INVECTED DONT HAVE MUCH TIME… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Hello... My sister gave me her samsung galaxy 3 the day she
Hello... My sister gave me her samsung galaxy 3 the day she gave it to me we took her password ***** and entered one for me... that has been several weeks ago and I can't remember the password... the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Yesterday my sister wanted to use here laptop here at home.
Yesterday my sister wanted to use here laptop here at home. So I set her up on Linksys and now when my wife tries to get on with her Kindle Fire she can't because of my sister being on it. The questio… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
my 8 year old grandaughter set up her new android tablet a
my 8 year old grandaughter set up her new android tablet a while ago but hasnt used it since she got an ipad 10 months ago,then she dropped her ipad so ive sent it to be mended and she wants to use th… read more
Cris
Cris
60 satisfied customers
I have a ematic egs102 tablet my daughter forgot her password
I have a ematic egs102 tablet my daughter forgot her password XXXXX unlock her tablet and it says use her Google account to unlock but it is locked because of to many attempts how doi unlock it… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
hi my daughter has forgotten her password XXXXX her samsung galaxy
hi my daughter has forgotten her password XXXXX her samsung galaxy tablet GT-P3110. Can you help?? Rachael… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my samsung android is asking for my google acc username and
my samsung android is asking for my google acc username and password. This was mums phone and she bought a new one and gave me this one...and she has forgotten her password… read more
Cris
Cris
60 satisfied customers
Ive forgotten the pattern to unlock my tablet. Ive tried
I've forgotten the pattern to unlock my tablet. I've tried many times and it doesn't unlock after the prescribed # XXXXX tries. Help!! What do I do now?… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x