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Yesterday I dropped my cell phone in water. Is now in

Customer Question
Hello Pearl Yesterday...

Hello Pearl Yesterday I dropped my cell phone in water. Is now in working order but you are not recognizing me on line or on my cell. I have tried online recovery with no recognition but you have sent me veerifiction codes and I have followed the directions with negative result

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung - what is OS?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Samsung phone? What have you tried so far?

Since yesterday when my phone was dropped in water. Now dehydrated and operational. Have tried recovery on line with negative result - I am not rec cognized. I must have an account because I use google regularly but my login is not recognised.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I did successfully change my password ***** line yesterday

Submitted: 4 months ago.Category: Android Devices
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Answered in 2 hours by:
3/13/2018
Android Device Expert: Joel Kalman, Electrical Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,021
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 4 months ago

What are the make and model of your smartphone? Who is your wireless carrier?

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Customer reply replied 4 months ago
I have now replaced my phone and do not require your services. Please refund my $5. Thankyou
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