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My phone is charged but suddenly shut off. I cant turn it…

Hi My phone...

Hi My phone is charged but suddenly shut off. I cant turn it on. If I reconnect to the charger, the LED light blinks red???

Technician's Assistant: When did you last charge your phone?

Yesterday afternoon, when it came off the charger it read 100%

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Yes, i'll try again .. how long should I hold it down?

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

Its a Kyocera DuraPro phone

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Customer reply replied 4 months ago
Model KY6833E32BLK
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
3/13/2018
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
hello

Hello!

Please try using a different outlet and see if it will charge

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Customer reply replied 4 months ago
I have tried an alternate outlet and charger
Customer reply replied 4 months ago
when I plug it into the charger the LeD light is lit

How old is the phone?

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Customer reply replied 4 months ago
less than 60 days old

That is really good news because it can be replaced/repaired.

Please call Kyocera at 1-***-***-**** to start the warranty process.

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Customer reply replied 4 months ago
ok, so there's no way to restart it??? It just shut off

Press and hold the Power and Volume Up buttons (located on the top and left edge of the device) until the device powers on/off (can take up to 2 minutes).

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Customer reply replied 4 months ago
I just did it but the screen is still black

Please call Kyocera at 1-***-***-**** to start the warranty process

Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified
Harry and 87 other Android Devices Specialists are ready to help you
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Customer reply replied 4 months ago
OK, thanks for trying
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