Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I reset my wife's Galaxy S6 and lost her Gallery photos. I…

Customer Question
I reset my wife's...

I reset my wife's Galaxy S6 and lost her Gallery photos. I recovered the contacts, but not the photos. Can you help?

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Android Version 7.0

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I did a complete reset a few days ago

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I have an identical cell phone

Submitted: 5 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 hour by:
3/12/2018
Android Device Expert: Benjamin Larson, Software Development Engineer replied 5 months ago
Benjamin Larson
Benjamin Larson, Software Development Engineer
Category: Android Devices
Satisfied Customers: 115
Experience: Software Development Engineer
Verified

Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

Ask Your Own Android Devices Question
Android Device Expert: Benjamin Larson, Software Development Engineer replied 5 months ago

Hi Jim, I hate to the bearer of bad news, but those photos MAY be gone. However, let's try to explore all the possibilities before we throw in the towel and to try to add some value, I'll share some ways you may both backup photos going forward.

First question - did she have a memory card her S6?

Ask Your Own Android Devices Question
Customer reply replied 5 months ago
no
Android Device Expert: Benjamin Larson, Software Development Engineer replied 5 months ago

Shoot! Do you know if she had Dropbox or Google Photos on her device? These are two popular ways to backup photos to the cloud.

If she didn't have a memory card or something setup to backup her photos, I am sorry to say they are lost. I realize this isn't likely the answer you wanted to hear, but I try to give correct and complete information.

If she sent any photos by text, chat or email, then those could be recovered, but resetting the phone erases all local copies of the pictures on a phone.

I hope that answers your question, again, not what you wanted to hear. If you do want help setting up backup for both your phone and your wife's phone, please let me know.

Ask Your Own Android Devices Question
Customer reply replied 5 months ago
She had google. That is where I restored the contacts from.
Android Device Expert: Benjamin Larson, Software Development Engineer replied 5 months ago

If she had the Google Photo's app, her photos would be here:

https://photos.google.com/

This requires 2 things:

1) The Google photo app to be installed on the phone

2) The Google photo app to be enabled to backup photos from the phone to the cloud

By default, Android phones will generally have a contacts and calendar app installed and setup to backup. Unfortunately, they don't usually have this setup for photos for you out of the box. I personally think that's very dumb, but since I don't work at Google, I can only try to help you at this point with what I can.

Ask Your Own Android Devices Question
Android Device Expert: Benjamin Larson, Software Development Engineer replied 5 months ago
Are you still there?
Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Benjamin Larson Your Own Question
Benjamin Larson
Benjamin Larson
Benjamin Larson, Software Development Engineer
Category: Android Devices
Satisfied Customers: 115
115 Satisfied Customers
Experience: Software Development Engineer

Benjamin Larson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I have a Samsung galaxy s5. My photos disappeared out of my
I have a Samsung galaxy s5. My photos disappeared out of my gallery. I looked all over, in DCIM folder, google photos, etc. What happened to them? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I was trying to make space and lost all my pictures in my
I was trying to make space and lost all my pictures in my Gallery...tried several apps...recovered some thumbnails of pics...but most say to recover originals I have to root phone....omg....can you he… read more
Harry
Harry
2,176 satisfied customers
Cell. This is concerning cell phone galaxy 5. I thought I
this is concerning cell phone galaxy 5. I thought I had lost 900 photos a few weeks ago and this morning just messing around I found them where and how is the question for they are lost again lo. … read more
Harry
Harry
2,176 satisfied customers
Got a new Android phone yesterday and cannot get my photos
Got a new Android phone yesterday and cannot get my photos to import. Have had HP for 25 years and never a problem before. Have to do this for my job and I have been up since yesterday trying to get m… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My android has encryption software on it that I can't
my android has encryption software on it that I can't remember ever loading on it along with Knox and other security. My wife thinks I'm hiding something but I honestly never put it on.... … read more
Harry
Harry
2,176 satisfied customers
Well it is my samsung phone and i somehow deleted photos
well it is my samsung phone and i somehow deleted photos that i didnt back up and i wanted to see if there was a way to recover them … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
S6 is screen locked on Samsung logo page with frp locked in
S6 is screen locked on Samsung logo page with frp locked in red lettering. Can put in download mode but not debugged … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
All my photos disappeared from my S6...but none of my
Hi, all my photos disappeared from my S6...but none of my videos. I have no clue why … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Locked myself out of my phone went so far as factory reset
locked myself out of my phone went so far as factory reset it it still asking for gmail account to which I have no idea what the password ***** when I try to recover it sends text message to my phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Device management running? earlier phone shut down
device management running ? earlier phone shut down completely after multiple attempts came ON appeared to be going thru a set up like it was a new phone not like a typical restart. lost pics,texts,di… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Samsung galaxy S4 recently updated, and all of my photos
My Samsung galaxy S4 recently updated, and all of my photos are gone. Is there any possible way to recover them?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
IS THERE ANY WAY TO RETRIEVE PICTURES THAT HAVE BEEN DELETED
IS THERE ANY WAY TO RETRIEVE PICTURES THAT HAVE BEEN DELETED ON A SAMSUNG GALAXY 6 ACTIVE CELL PHONE? I ACCIDENTALLY DELETED MY WHOLE CAMERA FILE (APPROX 1,500 PICS OF MY KIDS) LAST NIGHT AT WORK. PLE… read more
Cris
Cris
62 satisfied customers
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has me locked out of it because I can't remember the original password. I am so upset over this because I have a brand new phone that I am paying… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
I accident my erased an album of pictures from my gallery to
I accident my erased an album of pictures from my gallery to the trash how do I recover them?… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
hi, I have Samsung Galaxy s5 and I deleted my pictures over
hi, I have Samsung Galaxy s5 and I deleted my pictures over a month ago and to my surprise I found them today under settings-storage-pictures, videos I deleted them from that place too but how do I kn… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I recently erased my Android cell data. I tried to utilize
I recently erased my Android cell data. I tried to utilize a passage lock and tried it too many times, hence the erasure. I did not back up the the Verizon Cloud. I lost my text messages and photos. G… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a zte vital sith sprint and my fiance has a s4 galaxy
I have a zte vital sith sprint and my fiance has a s4 galaxy with att. the problem is that I can not receive her texts but she can get mine. I have this problem with no one else...… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have two Samsung Galaxy SII phones (mine and wife). My router
I have two Samsung Galaxy SII phones (mine and wife). My router is a brand new Linksys Smart Wi-Fi EA6500 AC1750. My phone connected to my home network with no issues whatsoever. My wife's phone sees … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x