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I have a google account where my contacts from my cell phone…

Customer Question
Hello, I have a...

Hello, I have a google account where my contacts from my cell phone are. I signed in and it says my contacts are not available. "requested URL not found. what can I do to restore contacts on my phone

Technician's Assistant: When were you last able to use your phone?

I can still use it, used it today

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

He tried and for some reason he couldn't. he gave me your number

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No, just that my 5 year old grandson deleted all my contacts

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 24 minutes by:
3/12/2018
Android Device Expert: Richard, Android Specialist replied 4 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you trying to access your contacts on your computer?

Please let me know

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Customer reply replied 4 months ago
i tried on the computer and it said url not found but there was 405 contacts. on my android, i have back up and was only able to access some contacts
Customer reply replied 4 months ago
if you cant solve the problem, do you reimburse money?
Android Device Expert: Richard, Android Specialist replied 4 months ago

Thanks

On a lot of servers they are having an issue with the link for the contacts.

Can you use this link please

http://contacts.google.com

You should then see your contacts there

Let me know how you go please

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Customer reply replied 4 months ago
i have three phones on my account. the contacts there are my grandsons from his phone. is there a way to change over to mine
Android Device Expert: Richard, Android Specialist replied 4 months ago

in the top right click on the initial in a circle then sign out

then sign in with your account and then use my link

Let me know how you go please

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Customer reply replied 4 months ago
now google is saying i don't have account. i cant remember when i opened account b/c i never use it
Android Device Expert: Richard, Android Specialist replied 4 months ago

It is the account you used when you first stup the phone

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Customer reply replied 4 months ago
I also have comcast that I use all times but I have Google drive on phone for back up and have Google account. When I put in my pw, it said it was wrong
Android Device Expert: Richard, Android Specialist replied 4 months ago

ok, please choose the option there to reset your password, it will offer this on the screen there

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