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After two months, entry level nook says it's connected to…

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After two months, entry level...
After two months, entry level nook says it's connected to internet, but there is NO internet.
Other WIFI devices performing normally.
Many books disappeared from Library.
Submitted: 4 months ago.Category: Android Devices
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Answered in 2 minutes by:
3/12/2018
Android Device Expert: Richard, Android Specialist replied 4 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,129
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Nook and use it

Let me know the results please

Thank you

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