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I have the messege unfortunately the process

Customer Question
I have the...

I have the messege unfortunately the process com.android.phone has stopped

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Samsung galaxy 3j emerge , model number sm-j327p ud

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Im sorry. I dont know what an operating system is

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just today. I tried following the directions of clearing cashe

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just that im not very good at this

Submitted: 5 months ago.Category: Android Devices
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Customer reply replied 5 months ago
I have been waiting 45 minutes and im at work
Customer reply replied 5 months ago
i have been waiting two hours
Answered in 11 hours by:
3/12/2018
Android Device Expert: ITPeter, Engineer replied 5 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,650
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 5 months ago
thank you Pete
Customer reply replied 5 months ago
i have no phone for you to call me
Customer reply replied 5 months ago
Hello Pete
Android Device Expert: ITPeter, Engineer replied 5 months ago

Have you tried pressing and holding the power button to power off the phone, then restarting it?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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