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I have a new phone and it`s my first ne. It`s a android. I…

Customer Question
I have a new...

I have a new phone and it`s my first ne. It`s a android. I was trying to login to my device and it thinks I`m someone else so it locked my account.

Technician's Assistant: When were you last able to use your phone?

I can call and text but this was the 1st time I tried t go online. About 5 mins ago, I tried to sign into google

Technician's Assistant: Do you have a Google account linked to the phone?

No I have one linked to my laptop tried to use that one from the phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No I want to connect my google to my phone too ok

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I have never received the e-mail
Customer reply replied 4 months ago
I still haven`t gotten any e-mails on how to unlock my google account and get on my phone.
Answered in 7 hours by:
3/11/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I have a new phone and it`s my first one. It`s a android. I was trying to login to my device and it thinks I`m someone else so it locked my account.
Android Device Expert: Harry, IT replied 4 months ago

Is it a new phone or was it used/second hand?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I don`t want to call. I just ask you a question are you going to answer it?
Android Device Expert: Harry, IT replied 4 months ago

Is it a new phone or was it used/second hand?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
There is no answer anywhere that I can find.
Android Device Expert: Harry, IT replied 4 months ago

Is it a new phone or was it used/second hand?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Why can I not see your response on my question?
Android Device Expert: Harry, IT replied 4 months ago

Is it a new phone or was it used/second hand?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
It`s a new phone
Android Device Expert: Harry, IT replied 4 months ago

Where did you buy it from?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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