Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I need technical support and they have asked for my pin

Customer Question
I need technical support...

I need technical support and they have asked for my pin number - I don't recall having a pin number.Can you help?

Technician's Assistant: What device or product does this involve?

I am working from my laptop. Can't remember a pin number. I purchased a new Samsung Galaxy A5 last night. The sales person transferred all my photos, etc. over to my new phone, however when they asked me for my gmail account password, it didn't accept the same password ***** I have on this laptop. I am not savvy with technical areas about phones, so it looks like I changed it on my phone to another password ***** I can't get any of my emails from my old phone. Help!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Not at this time. Not on the laptop or the phone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I may have but not sure. Do you mean to reset my password ***** the new phone. I can open and see all my emails on gmail.com on my laptop.

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

I didn't really get support from the sales person at the kiosk at Costco where I bought my phone so maybe he or she can help me retrieve my info. Thank you.

Submitted: 3 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 6 hours by:
3/10/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,388
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 3 months ago
No I don't need further assistance with my problem. Thanks
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,197
3,197 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
I am trying to find out about unlocking phones to allow
I am trying to find out about unlocking phones to allow world use … read more
Harry
Harry
IT
2,388 satisfied customers
I have a Asus Zenfon Zoom ZX551ML 4GB/64GB 2.3GHz when the
hi my Name is***** have a Asus Zenfon Zoom ZX551ML 4GB/64GB 2.3GHz when the Phone rings and I try to swipe to answer it just wont move to connect or I swipe the Alarm off it doesn't work or it jumps t… read more
Harry
Harry
IT
2,388 satisfied customers
How do i restore apps that i forced stopped when i didn t
how do i restore apps that i forced stopped when i didn t know what i was doing. my phone is messed up now. … read more
Harry
Harry
IT
2,388 satisfied customers
I weight 145 pounds and I accidentally sat on my LG V30
I weight 145 pounds and I accidentally sat on my LG V30 smartphone.1. Could this damage the battery? I sat on the bottom half of the phone, which is where the Li-On battery is.2. If the battery were d… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Can have just one password and username. I seem to have five
I seem to have five password ***** username for my phone and I don't know but one … read more
Harry
Harry
IT
2,388 satisfied customers
Just locked myself out of my android note8.0 cell phone I do
just locked myself out of my android note8.0 cell phone I do have my gmail and password … read more
Harry
Harry
IT
2,388 satisfied customers
I Need help Getting the perfect player download to work. I
I Need help Getting the perfect player download to work … read more
Harry
Harry
IT
2,388 satisfied customers
I bought 2 Samsung phones last fall. One phone has lost
I bought 2 Samsung phones last fall. One phone has lost almost all of the volume and u can not hear when a call comes in. Will They replace the Phone. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a new zenfone 3 zs550kl, have activated a sim but the
I have a new zenfone 3 zs550kl, have activated a sim but the phone is stuck on a welcome page saying next 7. … read more
Harry
Harry
IT
2,388 satisfied customers
Can I transfer file folder s? I Have a Galaxy S8. I don't
I've always loaded straight from my computer to my Galaxy . That's good. But I want to sleep with my music using my Kindle fire … read more
Harry
Harry
IT
2,388 satisfied customers
I Jess. and my gmail address is. I have a LG K4 android
I Jess. My name is***** and my gmail address is***@******.***. I have a LG K4 android phone and Saturday a setup wizard update was on the screen. So when I went to do the update a google screen pops u… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
I have forgotten my passwrd. Two my lgphone and my thinkpad.
i have forgotten my passwrd JA: What device or product does this involve? Customer: two my lgphone and my thinkpad JA: What Operating System (OS) are you running on your ThinkPad? Customer: windows ju… read more
Harry
Harry
IT
2,388 satisfied customers
How do I enable blue light filters on my android phone and
How do I enable blue light filters on my android phone and will the setting stay or do I have to reset it every single time?… read more
Harry
Harry
IT
2,388 satisfied customers
Kindle fire app for talktype. Talktype replacement. An app
Talktype replacement. An app on Kindle fire that permits me to speak and uses the microphone and concerts it to text … read more
Harry
Harry
IT
2,388 satisfied customers
This the woman with the number 205 7601826. I can't do
I can't do anything on my phone he's done deleted the account and my numbers passwords and everything so my son was coming to cut the grass and I couldn't get nobody to upload on my prepaid card … read more
Harry
Harry
IT
2,388 satisfied customers
Typing on old phone. Will not stay on. Lg. Took phone to
Took phone to boost. What happened. is my phone said it to be cleaned. Then something us popped up so I did that. It went that .way along time .i need to clean all crap out of phone … read more
Harry
Harry
IT
2,388 satisfied customers
We have installed the app on my phone and my wife's phone.
We have installed the app on my phone and my wife's phone. She is a second user on the app. How do we now get the scales to record our weights? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Pandora account will not respond reset password but got
My Pandora account will not respond reset password ***** got no response,can you help please … read more
Harry
Harry
IT
2,388 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x