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It,s actually a problem with my lg4 phone. It,s an LG4 from…

Customer Question
It,s actually a problem...

It,s actually a problem with my lg4 phone. Good morning.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It,s an LG4 from xfinity.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

This morning I woke up with a screen that says firmware update. Han't started running yet.I have tried shutting down the phone but can't. It also says do not remove USB connection.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not really. But I do rely on my phone for business purposed. Need help asap. Thank you.

Submitted: 4 months ago.Category: Android Devices
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Answered in 12 hours by:
3/11/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,643
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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