Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Verizon Moto Z Play that has a problem with random…

Customer Question
I have a Verizon Moto...
I have a Verizon Moto Z Play that has a problem with random rebooting.As I'm sure you know, the Verizon Moto Z Play cannot have it's bootloader unlocked.I had the phone in fastboot mode for almost 2 hours earlier and it didn't even reboot once. So, I have concluded that the problem is software based.I downloaded a copy of the stock ROM for the phone and thought that flashing it would fix the problem.However, since the bootloader is locked, I don't know how I would go about doing that.So, is there any way that I can flasher the stock firmware without first unlocking the bootloader?Or, do you have any ideas on why else the phone might be randomly rebooting?...
Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 7 hours by:
3/9/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Android Device Expert: Harry, IT replied 4 months ago

Hi Amber,

Unfortunately, there isn't anything that you can do about the rebooting except a factory reset but if it is a software issue then it will come back after the reset. As you mentioned, the bootloader cannot be unlocked so you are at a cross road right now.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
This sucks.
Customer reply replied 4 months ago
I heard that there is a way around unlocking the bootloader, wherein you can flash a custom recovery through something called fastbootmini or minifastboot... Have you heard of this?
Android Device Expert: Harry, IT replied 4 months ago

Yes, there are a couple of ways on the internet listed to force it into fastboot but I have not tried any of the methods.

Take a look here: http://www.droidviews.com/how-to-boot-moto-zmoto-z-force-into-bootloader-fastboot-recovery-mode/

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I am able to enter fastboot mode, no problem. However, when I select recovery from the options in fastboot mode, it takes me to the screen with the Android lying on his back with the red triangle above him. It says "no command". How does one do a factory reset from recovery, or a similar screen, on this phone?
Android Device Expert: Harry, IT replied 4 months ago

Below is the factory reset steps:

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
  3. While continuing to hold volume down, press and release the Power button but continue to hold volume down until the boot mode screen appears.
  4. From the Bootloader selection screen (image of an Android with Start), select RECOVERY MODE.
    Utilize the volume buttons to cycle through the available options and the power button to select.
  5. From the Android system recovery screen (image of an Android with an exclamation mark), do the following to display the menu options:
    Ensure the steps below are performed in a timely manner. If power is held too long (longer than 5 seconds), the device resets.
    1. Press and hold the Power button.
    2. While continuing to hold the power button, press the Volume Up button then release all buttons.
  6. Select Wipe data/factory reset.
Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Thanks! I'll do that. So, just based on my description of the problem and the symptoms, do you agree that it sounds like a problem with the software?
Android Device Expert: Harry, IT replied 4 months ago

Yes, I do.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I can't just rename the stock firmware file and choose apply update from adb/SD card?
Android Device Expert: Harry, IT replied 4 months ago

I am not sure what you are asking

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,601
2,601 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
My moto z keeps shutting off. I am not a techy and backing
My moto z keeps shutting off. I am not a techy and backing up prior to an system wipe is beyond me as well as the re load afterwords. the phone is less than 60 days old. what is my best solution. I li… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I am trying to root my Moto Z Play XT1635-02. These are the
I am trying to root my Moto Z Play XT1635-02. These are the steps that I took:1. I unlocked the bootloader. 2. I used fastboot to flash twrp recovery 3. I made a nandroid backup of boot, system and ca… read more
Harry
Harry
IT
2,601 satisfied customers
I have always had android cell phones. I manage to crack my
I have always had android cell phones. I manage to crack my screen about once every 1 - 2 years. Yes I buy the best cover/holder I can find for my phones.It is finally sinking into my head that the ph… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
My moto z droid will not display key pad so i can type in my
my moto z droid will not display key pad so i can type in my passward to unlock my phone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a galaxy s4 it is unlocked and it is rooted from my
I have a galaxy s4 it is unlocked and it is rooted from my understanding I won't be able to install a custom ROM because the bootloader is locked. From what I read it sounded like there was no chance … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Ashik I own a Galaxy Note 2 N7100 and it is currently
Hi Ashik I own a Galaxy Note 2 N7100 and it is currently stuck in Download mode. This happened when I was trying to flash TWRP over my earlier recovery CWM. I do not have access to a laptop to connect… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi, I have an HTC One E8 dual SIM bought from China Unicom.
Hi, I have an HTC One E8 dual SIM bought from China Unicom. I wanted to root the phone in order to get rid of the Chinese apps and to install Google apps. I tried some soft wares from xda, but it look… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I bricked my nexus 7 2013 trying to root it. I have team
I bricked my nexus 7 2013 trying to root it. I have team win recovery project v2.6.3.1 boot software coming up in recovery mode, but can't figure out where to go from there. Also adb doesn't work from… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Motorola Atrix, rooted and unlocked. Wifi error and reboot
Motorola Atrix, rooted and unlocked. Wifi error and reboot issue so have been trying several different ROMs ranging from GB to JB but none fix the issue. Have chalked this up to hardware. Now data con… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
htc one bricked. rooted unlocked was trying to install custom
htc one bricked. rooted unlocked was trying to install custom rom which I've done several times and I believe I wiped everything from the phone. I managed to push custom recovery (twrp) back on to the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Motorola Razr HD stuck in boot loop with red M symbol.
My Motorola Razr HD is stuck in the boot loop with the red M symbol, I can get to the boot up menu (power + vol up) but it does not respond to any of the options.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Can I root my VZW Galaxy Nexus running 4.1 Jelly Bean without
Can I root my VZW Galaxy Nexus running 4.1 Jelly Bean without loosing my apps, data or OS?… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
I followed the correct steps to unlock the bootloader and it
I followed the correct steps to unlock the bootloader and it was successful as at one point then decided to Relock an it did but on reboot I saw: ***TAMPERED*** ***RELOCKED*** Right off the bat I don'… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
my HTC phone keeps starting, going on to the welcome screen,
my HTC phone keeps starting, going on to the welcome screen, turning off and re-starting then repeating the same process all over again... what do I do?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a rooted galaxy nexus on vzw, running stock 4.0.2 I
I have a rooted galaxy nexus on vzw, running stock 4.0.2 I accepted the OTA update last night and now I'm getting a "Unfortuantely, IMSFramework has stopped" message. I click okay, but it returns imme… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
My firmware download was interrupted. I now have a red robot
My firmware download was interrupted. I now have a red robot and the phone is frozen. I can get the green robot on the download screen. I cant get Keis to recognize my connection. Do you have any sugg… read more
fbox
fbox
Engineer
Bachelor's Degree
84 satisfied customers
Hi, I accidentally dropped my HTC Inspire in water today, and
Hi, I accidentally dropped my HTC Inspire in water today, and it was fine for a while, but now I'm getting a white screen with the prompts: FASTBOOT, RECOVERY, FACTORY RESET, SIMLOCK, and IMAGE CRC… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have an HTC My Touch 4G. I bought it unlocked and rooted
I have an HTC My Touch 4G. I bought it unlocked and rooted running a custom ROM called Darkside Sence. The phone worked perfectly, but I went to the Android Market and downloaded CM7 and installed it … read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x