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My son is trying to purchase a game on google play and it…

Customer Question
My son is trying...

My son is trying to purchase a game on google play and it does not accept any of the credit cards that he is entering

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

He has a samsung phone that he is purchasing on

Technician's Assistant: What Samsung model do you have?

Samsung version 7.0

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

There was an issue last month where about 13 google play charges in the amount of around 99.00 were put on my card so I am wondering if this is the issue.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No just want him to be able to use my car]

Submitted: 5 months ago.Category: Android Devices
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Customer reply replied 5 months ago
Okay waiting for response
Answered in 7 hours by:
3/9/2018
Android Device Expert: Richard, Android Specialist replied 5 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

when it rejects the card, what is the exact message you get?

Please let me know

Thank you

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