Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is not my computer it is my cell phone. Lg tribute my…

Customer Question
It is not my...

It is not my computer it is my cell phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Lg tribute my company is boost mobile

Technician's Assistant: How long has this been going on with your Tribute? What have you tried so far?

It has been going on for almost 2 weeks i have tried reseting my phone i tried going in to google to change password ***** got a new phone but the same kind when i go to sign in it say my password ***** ***** .so i push for got password ***** it gives me a code to put in i do then it says cant verify that it is my account and they send a email to my account to recovery but i cant get in to either of my accounts

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

KathyBlue [email protected] gmail.com the phone number that is on the account is(###) ###-####

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 2 hours by:
3/7/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,610
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
i do
Customer reply replied 4 months ago
I am here
Customer reply replied 4 months ago
Harry are you there
Android Device Expert: Harry, IT replied 4 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Okay thank you i guess i just lose all my pictures because they were backed up to my account
Android Device Expert: Harry, IT replied 4 months ago

Unfortunately, yes.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I want this block taken off my phone. i accidently put it on
i want this block taken off my phone. i accidently put it on while trying to download a cleaning sweeper, now i cant use my phone … read more
Harry
Harry
IT
2,610 satisfied customers
Is nothing wrong with my computer it is my samsung galaxy s7
hello there is nothing wrong with my computer it is my samsung galaxy s7 that is not working. somebody hacked into my google account messed it all up i had to do a factory reset on my cell and now goo… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I am having problems signing in. It is a edge 7. My computer
It seems that the phone was factory reset by a 3rd party and it will not let me recover my google account I have already paid this today to a man on the phone and I have not heard back from him… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Conte and I just purchased a new tablet Samsung tablet. My
Hi my name is ***** *****a Conte and I just purchased a new tablet Samsung tablet. My phone stopped working sporadically and I went into the AT&T store and they took the SIM card out of my Samsung Not… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I'm locked out of my galaxy s8 phone after a factory reset
i'm locked out of my galaxy s8 phone after a factory reset on that device. When re initializing the phone it requires signing in with a previously synced google account. Unfortunately, i also forgot t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can't get into my phone it reset somehow, Omg heeeeelp,
I can't get into my phone it reset somehow JA: How old is the phone? Customer: Omg heeeeelp JA: How long has this been going on? What troubleshooting have you tried? Customer: Over 24 hours JA: Anythi… read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
It's my cell phone, service is assurance wireless. i have a
service is assurance wireless. i have a lg tribute 2 which is supposed to be compatable, but when I try to activate on the assurance site it tells me the mid number is ***** … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
508 satisfied customers
My son has a Samsung luna cell phone. he got locked out of
my son has a Samsung luna cell phone. he got locked out of it, we did a hard factory reset and tried to set it up again. there was a google account synced with the number he got and we cant set it up … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
508 satisfied customers
I cannot sign into my gmail account, It is a Samsung, For
For four days I have not been able to use my phone because Google has blocked my account and to get into the phone I have to use a google sign in. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I had to reset my Samsung Galaxy 7 phone. I have entered my
I had to reset my Samsung Galaxy 7 phone. I have entered my email address and reset my password, I cannot get past the verify your account screen. This is for phone #(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I HAVE A KYOCERA HYDRO AIR PHONE THAT "LOCKED" AND IS ASKING
I HAVE A KYOCERA HYDRO AIR PHONE THAT "LOCKED" AND IS ASKING FOR A PIN, THAT I NEVER SET UP AND IF I DON'T HAVE A PIN, IT IS ASKING FOR ME TO SIGN IN WITH MY GOOGLE ACCOUNT, WHICH I NEVER SET UP. I JU… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
This is corey sturza I had a pin that I forgot so I did a
hi this is corey sturza I had a pin that I forgot so I did a factory reset and I'm stuck on the verify google account its not using any of my accounts can u help I do not wanna buy a new phone… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I locked myself out of my phone had it reset but it still
i locked myself out of my phone had it reset but it still keeps telling me my google account needs veryfyed and it tells me that over and over… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Phone will not recognize my finger print and it ask code -
Phone will not recognize my finger print and it ask for my code - unfortunately I cant find where I have it and I cant remember it either. joshua… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my phone was stolen, I can't find the account that my contacts
my phone was stolen, I can't find the account that my contacts were saved to, can you help?… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I lost my Galexy S3 phone. Yesterday I got a new one. I want
I lost my Galexy S3 phone. Yesterday I got a new one. I want to restore my data. I am having trouble with gmail account and pass word. Can you help me recover my data?… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Samsung Galaxy Nexus phone from Sprint is locked (too many
My Samsung Galaxy Nexus phone from Sprint is locked (too many pattern attempts) and I'm in Ireland where I have no mobile network available and wi-fi wasn't turned on, so it won't accept my Google acc… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
is my google account the same as my gmail account? I am trying
is my google account the same as my gmail account? I am trying to set up my phone and I go into my market and it says I need to set up my google account so I press next and it gives me the option to s… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x