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I can not add new contacts to my galaxy J1 6 phone. I have…

I can not add...

I can not add new contacts to my galaxy J1 6 phone. I have in the past and today can't find out how to.

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Galaxy J1 (6)

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

This is the first time it has happened. I have just done the usual and tried to see if I have something blocked that won't allow to add

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No just to give me some advice

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Answered in 12 hours by:
3/7/2018
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I need help.... when I go to enter a new contact I go to apps...contacts and when I should be able to tap on the contacts for it to bring up the screen where I can add a contact the screen is orange and it does nothing when I tap the contacts. do I maybe have something shut off that is not allowing me to open this next screen?
Customer reply replied 4 months ago
I prefer to communicate this way rather then telephone

Please restart your phone and see if the issue continues after the restart

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Customer reply replied 4 months ago
the issue still excists
Customer reply replied 4 months ago
I got notification to get my answer on web site... no answer there

Have you tried a factory reset?

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Customer reply replied 4 months ago
How do I do that?
  1. From the Home Screen go to Menu and then to Settings.
  2. Tap Backup & Reset and then Factory Data Reset.
  3. In the next step choose Reset device.
  4. To confirm your choice select Erase everything.
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Customer reply replied 4 months ago
Will I lose everything like pictures messages and contacts

Unfortunately, yes.

Do you have them backed up?

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Customer reply replied 4 months ago
No but I will do that. After I do a factory reset what do I do to recapture my backup.

You will be prompted during the setup to restore from a backup

Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified
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