Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This is on my phone. Android. It just started today I have…

Customer Question
This is on my...

This is on my phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Android

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

It just started today I have tried to reset my password ***** they say they have sent the code and but can't get into SMS, and they have the wrong email

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No just to be able to get back on my account

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 hour by:
3/7/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I have Android phone it's a z899vl model
Android Device Expert: Harry, IT replied 4 months ago

Which account are you referring to?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Don't have any money
Android Device Expert: Harry, IT replied 4 months ago

Call customer service at 1-***-***-****

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
No money
Android Device Expert: Harry, IT replied 4 months ago

Call customer service at 1-***-***-****

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
It's not this phone it's my wife's phone. It's a Motorola
It's a Motorola smart phone. She had it set up with a Google account. We reset the phone. Now we can't reactivate it. She doesn't have her password … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I am attempting to re-sync my g-mail on my android phone...I
I am attempting to re-sync my g-mail on my android phone...I am going around in circles. I receive a code and it is not correct when I put it in. Now, my gmail account on my computer is saying I have … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
20 satisfied customers
I can't get into my email account. When I try I get a
I can't get into my email account. When I try I get a message that says can't verify that it is your account … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I just factory reset my phone but I can't get my password
I just factory reset my phone but I can't get my password ***** I've forgotten I was sent a verification code to a friend's Gmail address but when I enter it it just says it can't verify that it's me … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have a Kindle fire.I registered last fall, but have
Hi I have a Kindle fire.I registered last fall, but have forgotten my password ***** you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm locked out of my galaxy s8 phone after a factory reset
i'm locked out of my galaxy s8 phone after a factory reset on that device. When re initializing the phone it requires signing in with a previously synced google account. Unfortunately, i also forgot t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My son has been locked out of his Moto5g plus phone for 3
My son has been locked out of his Moto5g plus phone for 3 days. We have his email and password ***** it says we have to sign in with a Google account that was previously synced on the device. It wont … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Android phone has been locked by google. I had forgotten
My Android phone has been locked by google. I had forgotten my password ***** I went to recover my account and the code they keep sending to the phone that is locked … read more
Harry
Harry
IT
2,611 satisfied customers
Someone sent a confirmation number to my samsung tab e
Someone sent a confirmation number to my samsung tab e tablet by sms and i dnt know how to recieve it.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I cannot sign into my gmail account, It is a Samsung, For
For four days I have not been able to use my phone because Google has blocked my account and to get into the phone I have to use a google sign in. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Yesterday my Samsung Galaxy 5S asked for my email password
Hi. Yesterday my Samsung Galaxy 5S asked for my email password ***** my yahoo account. Every time I enter the password ***** get an error message: Authentication failed. I have changed the password **… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have an S7 edge that will no longer recognize my 4 digit
I have an S7 edge that will no longer recognize my 4 digit unlock code. Can you help me with that issue?… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Just wondering if you can let me know how to unlock my Note
Hi just wondering if you can let me know how to unlock my Note 5. I had my fingerprint but it failed. I have forgotten my emergency password. I have tried all the usual passwords but I haven't chosen … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm locked out of my phone and can't get into gmail thru the
I'm locked out of my phone and can't get into gmail thru the computer. The password ***** ***** working and I need to get into the gmail account so I don't lose everything on my phone.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
My pasword and all my contacts were recintly wiped from my
My pasword and all my contacts were recintly wiped from my HTC phone and I cant get into my Gmail account to reset my phone as I can remember my password… read more
Jeremy
Jeremy
1,344 satisfied customers
my phone is locked I forgot the password XXXXX my gmail account
my phone is locked I forgot the password XXXXX my gmail account how do I reset my password XXXXX unlock my phone… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My phone keeps telling me Ive entered the wrong password XXXXX
My phone keeps telling me I've entered the wrong password XXXXX access my gmail account when I have done nothing. Does this mean someone is trying to access my account?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Trying to reset Google password XXXXX access on Android phone.
Trying to reset Google password XXXXX access on Android phone. Reset it once, will not take it. Will not let me reset again. Hello????… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x