Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My phone reset and now google has locked me out of my phone.

Customer Question
My phone reset and...

My phone reset and now google has locked me out of my phone. I am trying to recover my sign in account to no avail. I also have tried to use my current gmail and my phone indicates that the sign in account needs to be the original sign in account which is a problem because I don't know it.

Technician's Assistant: When were you last able to use your phone?

I beleive it was Saturday on February the 3rd I called my phone carrier and they had me send it to Samsung and they said i had been locked out by google and nothing was wrong with my phone.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I can only power off or restart my phone which i have done both.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

The only screen on my phone is the google account sign on.

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 4 months ago
the phone i have is an upgrade i took from my mothers verizon account. She is now with t mobile. i have a gmail but it is not the one created on the verizon account. my mother does not know the gmail she had and it is not mine because google doesn't recognize it as the previous gmail synced with the device. When I enter what she believes is the sign in , they send the verificaion code to my phone as it is the recovery phone that i cannot access. I have done a factory reset, normal boot , power down, restart and google still will not let me recover the original gmail
Answered in 4 hours by:
2/14/2018
Android Device Expert: ITPeter, Engineer replied 4 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,165
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Android Devices Question
Android Device Expert: ITPeter, Engineer replied 4 months ago

You can recover your Google sign in account by entering your phone number at:

https://accounts.google.com/signin/recovery

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ITPeter Your Own Question
ITPeter
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,165
20,165 Satisfied Customers
Experience: Electronic Engineer

ITPeter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
My phone will not dial it shows it is but it is not. It now
my phone will not dial it shows it is but it is not . It now thinks it's a emergency phone.Could you help? … read more
Harry
Harry
2 satisfied customers
My smoke stopped working how do I get it working again. I
My smoke stopped working how do I get it working again … read more
Harry
Harry
2 satisfied customers
I have a question about my RCA android tablet. I don't know
I don't know it and can't get it off the device right now, My tablet is approximately 7" by 10". … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
Nothing with computer but it's my telephone. can't seem to
nothing with computer but it's my telephone. can't seem to navigate the reset mode without millions of problems. … read more
Harry
Harry
2 satisfied customers
I am trying to find out about unlocking phones to allow
I am trying to find out about unlocking phones to allow world use … read more
Harry
Harry
2 satisfied customers
I have a Asus Zenfon Zoom ZX551ML 4GB/64GB 2.3GHz when the
hi my Name is***** have a Asus Zenfon Zoom ZX551ML 4GB/64GB 2.3GHz when the Phone rings and I try to swipe to answer it just wont move to connect or I swipe the Alarm off it doesn't work or it jumps t… read more
Harry
Harry
2 satisfied customers
I weight 145 pounds and I accidentally sat on my LG V30
I weight 145 pounds and I accidentally sat on my LG V30 smartphone.1. Could this damage the battery? I sat on the bottom half of the phone, which is where the Li-On battery is.2. If the battery were d… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Can have just one password and username. I seem to have five
I seem to have five password ***** username for my phone and I don't know but one … read more
Harry
Harry
2 satisfied customers
Just locked myself out of my android note8.0 cell phone I do
just locked myself out of my android note8.0 cell phone I do have my gmail and password … read more
Harry
Harry
2 satisfied customers
How do i restore apps that i forced stopped when i didn t
how do i restore apps that i forced stopped when i didn t know what i was doing. my phone is messed up now. … read more
Harry
Harry
2 satisfied customers
I lost phone numbers. Lg t moble. Years nothing. Lost phone
I lost phone numbers JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: lg t moble JA: How long has this been going on with your LG phone? What have you tried so far? C… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Have a Moto G (original) that illustrates it has 500mg
Hi--have a Moto G (original) that illustrates it has 500mg available space but if I try to add an APP it says "Cannot add, not enough available space" … read more
Neil
Neil
Associate Degree
3,534 satisfied customers
I get an error Pandora Session timed out. Pandora. HP
I'm actually having the problem with Kindle Fire, 10 inch … read more
Harry
Harry
2 satisfied customers
I just bought Fire HD10. I registered a different email and
I just bought Fire HD10. I registered a different email and password ***** my regular kindle. How do I access the books I have down loaded on kindle. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
10 in tablet that won't turn on. Will try
10 in tablet that won't turn on JA: Have you done a hard reset on your device by holding down the power button until it vibrates or beeps? Customer: will try JA: Has there been any recent damage to yo… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My Kindle fire will not open to the Home page. Unplugged in
My Kindle fire will not open to the Home page. Unplugged in it has no sign of power, plugged in it only shows the words Kindle Fire nothing else. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
I Need help Getting the perfect player download to work. I
I Need help Getting the perfect player download to work … read more
Harry
Harry
2 satisfied customers
I have a Huawei Ascend Mate 7, Model MT7-TL10. I have
I have a Huawei Ascend Mate 7, Model MT7-TL10. I have installed my Verizon Sim Card which runs fine on my Samsung Galaxy S7 (4G Network in Seattle, WA, USA), however the Huawei doesn't recognize it. T… read more
Harry
Harry
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x