Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Samsung A8 and I cannot seem to unlock it, I tried…

Customer Question
I have a Samsung...

I have a Samsung A8 and I cannot seem to unlock it, I tried all my passwords and it is not taking, how will I unlock it.

Technician's Assistant: What kind of computer or device are you printing from?

It is a mobile phone. can I bring it to a shop in NYC and ask tech support to unlock it.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No that is it.

Submitted: 5 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 16 minutes by:
2/6/2018
Android Device Expert: Mr.Med,
 replied 5 months ago
Mr.Med
Category: Android Devices
Satisfied Customers: 2,215
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Android Devices Question
Android Device Expert: Mr.Med,
 replied 5 months ago

I'm sorry about the issue, please try a hard reset by following the steps below :

Important : A hard reset restores the original factory settings and will delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and videos. It does not delete data stored on the SIM card or SD card.

  • Turn off the device.
  • Press and hold the Volume Up and Power buttons until the Samsung logo screen appears, then release.
  • Press the Volume down button to highlight wipe data/factory reset.
  • Press the Power button to select.
  • Press the Volume down button repeatedly until Yes -- delete all user data is highlighted.
  • Press the Power button to select.
  • Wait as the device resets.
  • Once complete, press the Power button to select Reboot system now.

Let me know the results

Thank you

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I set up two levels of security which was not a good idea
I set up two levels of security which was not a good idea for me. I had a password ***** with fingerprint. I used the fingerprint mostly, but rebooted phone because of problem opening apps. After whic… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Samsung S4 and i dont remember my password to open
i have a Samsung S4 and i dont remember my password ***** open it ...how can you help me ? Thanks … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Samsung Galaxy Ace has locked the screen and is asking
My Samsung Galaxy Ace has locked the screen and is asking for a password … read more
Sina Serati
Sina Serati
Bachelor\u0027s Degree
12 satisfied customers
Samsung Galaxy J7, j700P: Can't remember my dot swipe
Samsung Galaxy J7, j700P:Can't remember my dot swipe security pattern to open my phone. How do I reset or retrieve?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My phone has locked me out asking for a password, I Have
My phone has locked me out asking for a password, I Have tried all the passwords I can remember with no luck, been to a Telstra shop advised me to contact Samsung. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I cannot log in to my new samsung z3 account not supported
i cannot log in to my new samsung z3 account not supported in your counttry … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I dropped my s6 yesterday and the screen wont light up and I
I dropped my s6 yesterday and the screen wont light up and I just purchased a new s7 and am trying to transfer all files and contacts but the broken one is locked and I have no way to unlock it as the… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I found out too late that my mobile is not backed-up, so I'm
I found out too late that my mobile is not backed-up, so I'm told I need to factory reset to use my mobile again. I will lose everything; contacts, pictures, text, etc. My Android, Samsung phone using… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
Locked out of my phone samsung galaxy s6... fingerprint recognition
locked out of my phone samsung galaxy s6... fingerprint recognition didn't work? tired only password ***** have on record and it also didn't work. I can turn on phone service but unable to turn on wif… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Dear my mobile is Note 3 N9005 i forgot my Screen Lock
Dear my mobile is Note 3 N9005 i forgot my Screen Lock Password then i try throw Android Device Manager .. every think Accept and work else Changing Password ( Like: Ring, Recovery message on Screen a… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Samsung galaxy s5 forgot password. What can be done to
Samsung galaxy s5 forgot password. What can be done to unlock? It is a U.S. Cellular phone.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
To Expert Eric: I brought a Motorola Defy+ MB526 Android 2.3 GSM smart
I brought a Motorola Defy+ MB526 Android 2.3 GSM smartphone from Israel to New York and am trying to use it on a T-Mobile prepaid daily plan. Everything works except that cellular data goes to Edge. I… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
hi i want to ask u something i have a new mobile samsung galaxy
hi i want to ask u something i have a new mobile samsung galaxy S 4 i bring in mtn company to put my simcard in my mobile AND WHEN WE OPEN IT'S WRITE INVALID SIMCARD and sim network unlock PIN.but whe… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My grandson kept trying to unlock my password XXXXX know i cannot
My grandson kept trying to unlock my password XXXXX know i cannot get the cell to unlock even after entering my email (addresses) and password & still cannot unlock it.… read more
Cris
Cris
60 satisfied customers
I have managed to lock myself out of my Galaxy II and it is
I have managed to lock myself out of my Galaxy II and it is asking for "recovery password". I don't want to reset phone as all my data will be lost. Syncing phone with Kies is not working. I have down… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Now that i unlocked i717 samsung note code by cellunlocker.net,
Now that i unlocked i717 samsung note code by cellunlocker.net, how do i get phone to have 3G & 4G to work on T-Mobile netwk?… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
I need some help with unlocking a Samsung T369 phone that I
I need some help with unlocking a Samsung T369 phone that I purchased from Wal-mart, which is a Family Mobile phone (on the T-mobile network). I was advised that I could use the phone with another T-m… read more
TX_Engineer
TX_Engineer
Software Engineer
Bachelor's Degree
55 satisfied customers
I need the unlock code for my Samsung cell to change from T
I need the unlock code for my Samsung cell to change from T Mobile (purchased at Walmart) to switch to ATT to save $ 50-75. My info is unlock code for Samsung SGH-T139 IMEI 012488/00/051798/0. Thanks … read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x