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My samsung galaxy 6 is frozen on the logo screen. I've tried…

Customer Question
My samsung galaxy 6...

My samsung galaxy 6 is frozen on the logo screen. I've tried pressing home button, left volume and power buttons. It goes to "Download" but it just stays there Can you help

Technician's Assistant: When did you last charge your Galaxy?

Last night. It was fully charged

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power and Volume Down buttons)?

Several times

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
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Customer reply replied 7 months ago
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Customer reply replied 7 months ago
I'm still awaiting a call pls
Customer reply replied 6 months ago
You have definitely not proven your mantra. My satisfaction has not proven to be your. So I'm unsubscribing. I certainly hope you have not charged my card with not even $1
Answered in 1 day by:
1/22/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,829
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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