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Is there a telephone number I can call to work through my…

Customer Question
Is there a telephone...

Is there a telephone number I can call to work through my problem?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I am uncertain of the answer. I have a Samsung 8 cell phone.

Technician's Assistant: How long has this been going on with your 8? What have you tried so far?

Verizon sent me a new phone to replace the old one because the battery was running out quickly. They supposedly transferred all of the contents from one phone to the other. However, I cannot seem my emails when I hit the GMail ap. Although it shows me Google items, there are no Outlook emails.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Unfortunately, I am computer illlerate and I think that is all that I need help with right now. I am working off of my office computer now.

Submitted: 29 days ago.Category: Android Devices
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Answered in 8 hours by:
1/21/2018
Android Device Expert: Ronald Brock,
 replied 29 days ago
Ronald Brock
Category: Android Devices
Satisfied Customers: 98
Experience: Contractor for Time Warner Cable at The Fenix Group
Verified

Hello, my name is ***** ***** I will be helping you with your question. We do offer a premium service where we can give you a call and try to work through the issues on your phone. There would be an additional charge for that phone call, which I think is 10 dollars. If you would like a phone call, please let me know. if not, we can continue chatting via text and try and fix your issues.

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Customer reply replied 29 days ago
I advised just answer to just drop my request for help. I have made other arrangements.
Android Device Expert: Ronald Brock,
 replied 29 days ago

ok, I understand. I would ask if you could please, take a few minutes and give me a positive rating of 3-5 stars as that is how i am compensated for my time here on Just Answers. Thanks again and if you have any further questions, please let us know!

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Customer reply replied 29 days ago
Unable to do so. I have been waiting since 11:30 am cst.
Android Device Expert: Ronald Brock,
 replied 29 days ago

my apologies for that, we are not exactly a live chat service and technicians are here on their own schedules. I do apologize that it took so long for someone to get with you in regards ***** ***** question.

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Ronald Brock
Ronald Brock
Ronald Brock
Category: Android Devices
Satisfied Customers: 98
98 Satisfied Customers
Experience: Contractor for Time Warner Cable at The Fenix Group

Ronald Brock is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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