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RINGTONE QUESTION: I have set the ringtone on my new Samsung…

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RINGTONE QUESTION: I have set...
RINGTONE QUESTION: I have set the ringtone on my new Samsung Galaxy Note 4 smartphone to a standard, built-in tone that is different from the one the phone was originally set to. I did this via Settings --> Device --> Sounds and Notifications --> Ringtones where I set it to "Rolling Tone". But when I call this phone from a land line to test what I hope is "Rolling Tone", it has not changed from the tone the phone came programed to. The same is true when I try setting the ringtone to any other of the ringtone choices at that drilldown location specified above. What am I doing wrong or what do I need to change to get the ringtone to sound to the tone I choose in Settings?
Submitted: 7 months ago.Category: Android Devices
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Answered in 14 hours by:
1/17/2018
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,832
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Customer reply replied 7 months ago
I am still looking for an answer to my question as posted.
Customer reply replied 7 months ago
Standing by for your answer. If you are unavailable to answer, please pass this to an available expert. Thank you.
Android Device Expert: Harry, IT replied 7 months ago

When you go back into the Ringtones, does it show "Rolling Tone" as the saved option?

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Android Device Expert: Harry, IT replied 7 months ago

Go to Settings > Apps > All Apps > and click the top right corner one with three dots..

Click it > Reset Preferences Apps > and a window will appear .

Click > Reset Apps

Now try to change your ringtone and see if it works

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