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Not my tv. My Galaxy S6. The one installed at the factory.

Customer Question
Not my tv. My...

Not my tv. My Galaxy S6

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

The one installed at the factory. Are there more?

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

It's been about a half hour. The phone was in my pocket and when I took it out, it was in safe mode. I swiped down to see what's up, and it said to restart and safe mode would turn off. I did, and it didn't. Twice.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

That's my only problem, and it's big because I can't use any of my apps.

Submitted: 7 months ago.Category: Android Devices
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Answered in 8 minutes by:
1/16/2018
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you do the following please

  • Go into settings, go into accessibility.
  • Scroll down until you find the single tap command, and make sure that is switched over to the right in the “on” position.
  • Once you do that, you will find that when you do the restart instructions to get out of safe mode, that once the phone restarts you are out of safe mode.

Let me know how you go please

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Android Device Expert: Richard, Android Specialist replied 7 months ago

Thank you

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Customer reply replied 7 months ago
Thanks. I'm out of safe mode, but my settings are all screwed up. The font is wrong, and my screen is not the same. Can I restore them somehow?
Android Device Expert: Richard, Android Specialist replied 7 months ago

Not restore but you can change it, if you go to the settings and change it there, does it apply?

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Customer reply replied 7 months ago
Thanks. Out of safe mode, but my settings are screwed up.
Android Device Expert: Richard, Android Specialist replied 7 months ago

Yes I saw from your last message and replied

you can change it, if you go to the settings and change it there, does it apply?

Can you do this?

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