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My Samsung galaxy grand prime is locked can you help me. A…

Customer Question
My Samsung galaxy grand...

My Samsung galaxy grand prime is locked can you help me

Technician's Assistant: When did you last change the password ***** passcode to your Galaxy?

A long time

Technician's Assistant: Is there a Gmail address linked to your device?

I have yahoo

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I need help live alone need my phone

Submitted: 7 months ago.Category: Android Devices
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Answered in 7 hours by:
1/15/2018
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to the screen lock on the phone or is the lock on your Sim card?

Please let me know

Thank you

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