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I'm using my LG V20 phone as my wifi hotspot for 4 other…

I'm using my LG V20...
I'm using my LG V20 phone as my wifi hotspot for 4 other devices. All of them including the phone can get to the internet, and to Barnes&Noble's website. However, the Nook app (current version per Play Store) on the LG V20 itself says that there is no internet connection at all, and the Nook app (ditto) on my Android tablet says it can't find B&N's server.Any quick ideas?
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Customer reply replied 7 months ago
Also tried turning off wifi hotspot; turning off wifi hotspot and hooking to someone else's wifi; turning off wifi hotspot AND cell data and hooking to someone else's wifi. No effect on V20 - the Nook app remained unable to detect that I have a functioning internet connection. Obviously didn't help tablet find server.
Answered in 1 day by:
1/15/2018
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you turn off the hotspot, does the Nook app then work?

Please let me know

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Customer reply replied 7 months ago
Nope. It also doesn't work if I connect the phone to someone else's wifi network. Having cell data on or off (while connected to someone else's wifi) doesn't matter either.
Customer reply replied 7 months ago
Nope. It also doesn't work if I connect the phone to someone else's wifi network. Having cell data on or off (while connected to someone else's wifi) doesn't matter either.The Nook software simply insists that I have no network connection.

Thanks

Go to settings, applications manager, then locate the app Nook.

Then press it then storage, then Clear Data

Once done, restart the phone and tell me how the app then works please

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Customer reply replied 7 months ago
Cleared cache and rebooted: says I am not connected to the network.

ok, go back and uninstall the app

Reboot, install the app and tell me if it then works please

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Customer reply replied 7 months ago
Cleared cache, uninstalled, rebooted, reinstalled: successfully connected. Thank you. I thought I had already tried that, but maybe I didn't clear the cache before uninstalling.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified
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