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I have a tablet and having trouble getting it on line.

I have a tablet...

I have a tablet and having trouble getting it on line .

Technician's Assistant: What's the model of your device? How old is it?

Voyager III

Technician's Assistant: What have you tried so far with your Android device?

Trying to get it on line

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Yes is there a way to factory reset and start over

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Customer reply replied 7 months ago
I'm still having trouble .
Answered in 1 day by:
1/15/2018
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,539
Experience: Android Tech
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does the name of your home wifi network appear in the list of available networks in the

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does the name of your home wifi network appear in the list of available networks in the Voyager wifi settings screen?oyager

wifi settings screen?

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okay, does the voyager have android or windows operating system?

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Customer reply replied 7 months ago
Android . It tried to connect to wi-fi and failed .
Customer reply replied 7 months ago
At my end that $20.00 is a lot of groceries .

i understand. Those are only optional additional services in case you need them.

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are you sure that you have the correct wifi password?

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Customer reply replied 7 months ago
I use the same one with my computer .

okay, try and reset the network first. Go to menu, then settings, then back up and reset, then choose reset network settings.

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Customer reply replied 7 months ago
I My signal may be weak , I will check it out tomorrow .

ok,

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Customer reply replied 7 months ago
Thank youfor your time , I appreciate it .

your welcome!

Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,539
Experience: Android Tech
Verified
Randy Boman and 87 other Android Devices Specialists are ready to help you
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