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The scrolling touch is not working. Now, it wants me to

Customer Question
The scrolling touch is...

The scrolling touch is not working. Now, it wants me to touch, then a green box appears and I have to double tap square and area will open, but I can not scroll down the screen. I only have talk/text. How can I get it back to touch and scroll?

Technician's Assistant: What device has a bad screen?

ZTE Blade spark

Technician's Assistant: What ZTE product do you have?

Model Z971

Technician's Assistant: What have you tried so far with your ZTE product?

Turning off and on. Settings but can't scroll to see rest of choices.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I do not know.

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 minutes by:
1/12/2018
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please hold the power button on the phone until you see a menu and choose power off.

Then power it on and tell me if it then functions correctly.

Let me know the results please

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Customer reply replied 7 months ago
No change
Customer reply replied 7 months ago
Richard?
Android Device Expert: Richard, Android Specialist replied 7 months ago

Where you able to turn it off?

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Android Device Expert: Richard, Android Specialist replied 7 months ago

yes I am here, please allow a few minutes for me to reply.

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Android Device Expert: Richard, Android Specialist replied 7 months ago

hello? You replied Richard and nothing else...

Are you still working with me on this?

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Customer reply replied 7 months ago
I was connected but now have cancelled or closed. Thank you
Android Device Expert: Richard, Android Specialist replied 7 months ago

sure, though please in the future let us know. That is the right thing to do if someone is working with you to help you

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