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I forgot my passcode for my screen on my Samsung J16

Customer Question
I forgot my passcode...

I forgot my passcode for my screen on my Samsung J16 cellphone

Technician's Assistant: When were you last able to use your phone?

Christmas day

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do I do that?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

No thats all i need

Submitted: 7 months ago.Category: Android Devices
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Answered in 11 minutes by:
1/11/2018
Android Device Expert: Answers by Eric, Developer replied 7 months ago
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 5,219
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
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Android Device Expert: Answers by Eric, Developer replied 7 months ago

Good afternoon,

After you read my initial response to you above(please do!), reply and clarify with me, are you locked out of your device because you forgot your PIN/Pattern to unlock it?

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Customer reply replied 7 months ago
I forgot it
Android Device Expert: Answers by Eric, Developer replied 7 months ago

Ok, there is only one way back into the phone, give me a moment while I put the instructions together for you.

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Android Device Expert: Answers by Eric, Developer replied 7 months ago

Use the steps below. When you have locked yourself out of the phone, the only way back in is with a complete reset of the device. If you sign back in with the same Google account that was on it before, any data that was saved to the account will resync to the phone.

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,
Eric

  1. Turn the phone off. Press and hold the power button down for up to 60 seconds to get it to turn off.
  2. Press and hold the Volume Up + Home + Power button
  3. As soon as you see the Android Logo, let go of the buttons and press and continue to hold the power button
  4. When you see the black screen with a menu, let go of the power button
  5. From the menu choose "Wipe Data/Factory Reset" by using Volume buttons to scroll and Power button to select options.
  6. Choose Yes
  7. After it completes, choose Reboot System Now
Ask Your Own Android Devices Question
Android Device Expert: Answers by Eric, Developer replied 7 months ago

.

Ask Your Own Android Devices Question
Android Device Expert: Answers by Eric, Developer replied 7 months ago

Please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :) If you have any follow up questions, feel free to reply below.

I hope you have a wonderful day,
Eric

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