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I have bought my daughter a rca tablet the voyager III. I…

Customer Question
I have bought my...

I have bought my daughter a rca tablet the voyager III. I have charged it and when I turn it on the RCA screen comes on then the voyager III screen comes on and that's it, it will not go or do anything else. Do I need to do anything else???

Technician's Assistant: Have you tried different power sources or a different wall adapter (the part of the charger with prongs)?

Yes! It says it's 100% charged

Technician's Assistant: Is the charging port of your device clean, with the small tab inside unbent?

Yes its clean! Its brand new!!!

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I did upload about 3 games for my 3 year old yesterday and today it will not come on from the voyager screen.

Submitted: 6 months ago.Category: Android Devices
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Answered in 4 hours by:
1/10/2018
Android Device Expert: Russell H., Service Tech replied 6 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your tablet computer question.
That sounds as if the touch screen were defective, if the screen reacts to nothing at all.

Either that or, the CPU is 'frozen' after startup for whatever reason.

In either or both cases, the tablet is defective from store or vendor or supplier. I advise that you pack it up in its original packaging, and return it promptly to the vendor, notifying the vendor or store at once, and requesting a return/exchange or a return-and-refund arrangement, as is your right if you have received defective merchandise.

If this answers your question, please rate my answer. A five-star rating would be appreciated. Thank you.

If you need more info, or have any comments, use Reply To Expert to respond.

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