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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3204
Experience:  Android and Web App Developer, as well as Support Expert for all Mobile Devices.
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I'm having a terrible time getting the mobile to accept the

Customer Question

please help, I'm having a terrible time getting the mobile to accept the sim card have tried it in the bottom slot and in the top . my phone is an unlocked KU9
JA: When were you last able to use your phone?
Customer: never, it was a Christmas gift to my husband
JA: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: thanks I will try this but the phone hasn't been used it tells me I can only use it for emergency numbers only and when looking through it it tells me that there isn't any SIM
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: don't think so thanks
Submitted: 10 months ago.
Category: Android Devices
Expert:  Harry replied 10 months ago.


Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.