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I'm having a terrible time getting the mobile to accept the…

Customer Question
Please help, I'm having...

Please help, I'm having a terrible time getting the mobile to accept the sim card have tried it in the bottom slot and in the top . my phone is an unlocked KU9

Technician's Assistant: When were you last able to use your phone?

Never, it was a Christmas gift to my husband

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Thanks I will try this but the phone hasn't been used it tells me I can only use it for emergency numbers only and when looking through it it tells me that there isn't any SIM

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Don't think so thanks

Submitted: 6 months ago.Category: Android Devices
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Answered in 13 hours by:
1/8/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,616
Experience: IT at Justanswer
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