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I have a new android Samsung S8. I locked myself out using…

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I have a new...

I have a new android Samsung S8. I locked myself out using the direction system to open my phone. Everything went to reset so I am back to starting all over. When I put in my Gmail address and password, it tells me MY PHONE WAS RESET AND I HAVE AN UNKNOWN ERROR. This has been going on for two days. I have had the phone this phone and am still waiting to make my first call. Please help. Verizon dealer was no help.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No security questions and I was using my husband's phone(###) ###-####to reset

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, but I greatly appreciate your assistance.

Submitted: 6 months ago.Category: Android Devices
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1/8/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,643
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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