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I forgot my google account and it wont let me back in unless…

Customer Question
I forgot my google...

I forgot my google account and it wont let me back in unless i verify it

Technician's Assistant: What's the brand/model of your phone?

Samsung galaxy note 5

Technician's Assistant: How old is your Galaxy Note?

A year maybe

Technician's Assistant: What have you tried so far with your Galaxy Note?

I've tried watching some things on youtube but its too complicated and got me spending unnessary money

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Not that i know of right now i just want my phone unlocked please  it was sold to me out the box but he had already set it up but everything was still new and when i got it it was new as far as i knew because the screen displayed language and start and i went through the steps and got to the google screen and entered my email and password ***** it didnt go through

Submitted: 6 months ago.Category: Android Devices
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Answered in 6 hours by:
1/8/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
sir
Customer reply replied 6 months ago
i dont want to have to spend any more money to make a call
Customer reply replied 6 months ago
hello harry
Customer reply replied 6 months ago
can u help me
Android Device Expert: Harry, IT replied 6 months ago

Unfortunately, you will need to use the Google account.

Ask Your Own Android Devices Question
Customer reply replied 6 months ago
its not letting me use it can i call at&t to help me
Android Device Expert: Harry, IT replied 6 months ago

No, they cannot help with a Google account.

What do you mean it is not letting you use it?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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